Cancelling BT Cloud Voice SIP

Get help cancelling SIP Trunk Forwarding and DDI Diverts for BT Cloud Voice.

The business portal is a web-based interface that allows you to view and configure your Cloud Voice service.

Cancelling SIP Trunk Forwarding

Log into the BT Cloud Voice portal using the credentials given to you the first time your service started (this document is based on a Company Administrator level of access). Once successfully logged in, you'll see the main company dashboard.

Cancelling a Trunk Group Divert

This is a free feature available on all Trunk Groups.

1. From the main screen, select the Sites tab.
2. On the sites page, click on the search icon to view all sites associated to your Cloud Voice service.
3. Once you've chosen the site you want to configure press the Select button. A confirmation notification banner will appear, and the site details will be visible on the right-hand side.
4. Now that a site has been selected you can use the left-hand menu to view and configure the Cloud Voice SIP service.
5. On the next page, you'll see a summary of the trunks associated to the site you selected. You can see the maximum number of concurrent calls that can be made on that trunk.
6. In the lower section of this screen, you can also see the ‘Trunks’ associated to the site. Click on the Trunk Name to see further details about the trunk configuration. You can set the routing options when the trunk is unreachable or call forwarding settings.

Call Forwarding Always Settings

If you're not experiencing an outage and would still like to redirect call traffic on a particular trunk, you can use the ‘Call Forwarding Always’ settings to reroute all traffic to an alternative number.

Change this setting back to None to cancel the 'Call Forwarding'.

Click Save to confirm and apply any changes.

Cancelling DDI diverts 

Set up using the BT Cloud Voice Business Portal

1. Sign in to the BT Cloud Voice Business Portal.
2. From the Dashboard, select the Users.
3. On the Users page enter the DDI number in the search bar and tap the search.
4. When you've found the DDI/User you want configure, click on the settings cog button to go to the Users dashboard page.
5. Select Features from the left-hand sidebar menu. This takes you to the Call Control section where you can select various call forwarding options.
6. If call forwarding is on you can cancel it by clicking on the settings cog next to Call Forwarding. If the DDI/User doesn't have Smart Forwarding or User Failover assigned this option won't be available.
7. Untick Always forward calls. You can leave or delete the number in the Forward to box.
8. The call forwarding on the DDI number is now off and cancelled.
9. For help, tap the Assist me button to open a help article in a new tab.