Want to automatically send incoming calls to voicemail or an out-of-hours receptionist during a bank holiday or a Christmas break? First, you’ll need to set public holiday time profiles for IP Office, then assign them to your phone numbers.
How to set public holiday time profiles
- Log in to IP Office Manager.
- Select Time Profile from the left-hand menu.
- Select 06 Pub Holidays from the list to open the public holidays profile.
- Select Add Date from the bottom of the screen.
- Double-click on Calendar day(s) until the square turns grey.
- Select OK and you’ll see the dates and times set for this public holiday in the time profile.
- Select Add Date again.
- Double-click on Calendar day(s) again until the square turns grey.
- Change the times to reflect when you are closed and select OK to complete your time profile.
- In the left-hand menu, select Incoming Call Route.
- Find your phone numbers in the list and select the Destinations tab.
- Make sure your public holiday time profile is going to the correct destination.
You’ve now set public holiday time profiles in Avaya IP Office.
If you need to set shorter hours than full days, simply add a separate entry to your public holiday time profile and select that instead of the full day.