| BT public call boxes | Reporting period - 1/4/23 - 31/3/24 |
| Number of public call boxes on last working day in March | 15,680 |
| Number of public call boxes not in full working order on last working day in March | 3,280 |
| Number of public call boxes reported by a member of the public as faulty or damaged in the reporting period | 3,077 |
| Number of public call box repairs completed | 34,022 |
| Average time taken (from a fault being reported to its repair) for repairs to faulty or damaged public call boxes to be completed | 18 |
| Number of proposals made | 903 |
| Number of last at a site public call boxes which have been removed or relocated outside of the relevant site | 312 |
| Number removed or relocated after being subject to a request for a review which was declined | 3 |
| Number removed or relocated after being subject to a review which upheld the decision | 7 |
| Number of last at a site public call boxes which have not been removed or relocated outside of the relevant site which were subject to successful representations made during the representation period | 13 |
| Number of last at a site public call boxes which have not been removed or relocated outside of the relevant site which were subject to a review which overturned the decision made during the representation period | 0 |
Public payphone closure proposals
We write to tell local authorities if we want to remove the last payphone at a site, so they have time to tell us why they're still needed if they wish. We publish our decisions below.
See our details on each individual payphone and removal decision (PDF, 2,575 KB)
See our review of the UK public’s perceptions and use of payphones (PDF, 530 KB)