As of 15 December 2025, BT has closed all Redcare services. We recognise this is a significant change and remain committed to supporting you throughout this transition.
What does this mean?
From 15 December 2025, BT Redcare services will begin shutting down. If you’re still relying on Redcare services, you should speak to your alarm maintenance provider to understand your available options.
Minimising disruption
Since 2024, we’ve kept the industry informed at every step and worked closely with our customers to prepare for the closure of this service. Our focus has been on ensuring as many services as possible were successfully transferred or discontinued in advance, helping to minimise any disruption once the closure took effect.
The newer range of Redcare products has been transferred to AddSecure, where they will continue to be monitored as usual. These products are also available for new installations and can be purchased directly through AddSecure by calling 0204 614 3170. To learn more, you can read about our collaboration with AddSecure.
Need more help?
For help and support with your Redcare products, please contact your alarm maintenance provider. If you have any questions or need additional support, you can get in touch with our help desk.