Note: BT use two different types of telephone exchange to provide the Featureline service, System X and System Y. You need to know this when using the following troubleshooter.
If you don’t know which exchange type you’re on, please lift the handset and dial *#001#
If the message you receive begins with the word "Sorry", you’re on a System Y exchange.
What do you need help with?
Help for System X only:
(X only) I can’t divert a Hunt Group extension DID number
(X only) Internal call to Hunt Group extension number returns Busy Tone
(X only) I can’t invoke divert on System X
(X only) I’m having problems diverting Hunt Group to internal callers or an internal extension number
(X only) All incoming Hunt Group calls ring one extension on System X
(X only) System X Hunt Group Call Queuing not working
(X only) Ring Back not working
(X only) Call Diversion and Hunt Group Do Not Disturb no longer provide interrupted dial tone