Broadband isn't active on your telephone line or the signal is not reaching your modem. To troubleshoot:
- Check if anything, such as network maintenance, is affecting internet performance by viewing BT Service Status .
- Check that the DSL cable is plugged into the DSL socket of the Openreach modem.
- Check that the DSL cable is plugged into the data connection on your master phone socket or data extension socket.
- If your Openreach modem is connected to a data extension socket, away from your master phone socket, check whether the data extension cable is damaged.
- Reset the modem. Press and hold down the Reset button on the back of the modem for five seconds. Then, release the button and wait a few minutes for the Power light to switch on.
- If the DSL light is still off, disconnect the power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on.
- If the modem’s DSL light is still off, restart your Fibre Hub. Press and release the Reset button on the back of the Fibre Hub. Wait a few minutes for the Fibre Hub’s Power, Broadband, and Internet lights to glow a steady green.
If the Fibre Hub’s Power, Broadband, and Internet lights do not glow a steady green, please find more information on this on our BT Business Community. - If the modem’s DSL light is still off, please contact us. Please have your computer turned on when you call.