Learn about Microsoft Operator Connect and how it can help your organisation. You can also find support for Admins and Users.
What is Microsoft Operator Connect?
Microsoft Operator Connect allows businesses to make and receive external calls directly from Microsoft Teams, with features like personal phone numbers, call merging, forwarding, voicemail, and more – just like a regular phone system.
How it can help your organisation
It simplifies communication, reduces hardware costs, and integrates seamlessly with Microsoft Teams.
Interested? Explore our calling packages
Visit our Operator Connect product page to learn more and explore purchase options:
Operator Connect purchase options
Help and support for Admins and Users
We have role-based support for:
- Admins.
- Users.
To help you find the right support, you can learn more about the different roles:
The role of an Admin
If you’re an Admin (also sometimes known as an Administrator), you will manage the technical setup, configuration, and ongoing maintenance of the product or service. You will typically:
- Manage user access and permissions.
- Configure settings and policies.
- Troubleshoot technical issues.
- Ensure compliance with security and organisational standards.
Our support for Admins includes setup guides, configuration options, troubleshooting steps, and advanced management tools. In smaller businesses, this role may also be handled by the Service Owner.
The role of a User
If you’re a User, it means you use the product or service day-to-day. You will typically:
- Use the product to collaborate, communicate, or complete tasks.
- Need help with core functionality and features.
- Seek quick solutions to common issues.
Our support for Users provides how-to guides, feature overviews, and practical tips for getting the most out of the product.
Need more support with your Microsoft Operator Connect?
Get in touch with our helpdesk team who will be available to assist you.