Learn about Genesys Cloud Contact Centre and how it can help your organisation. You can also find Genesys Cloud Contact Centre support for Admins and Users.
What is Genesys Cloud Contact Centre?
Connect with customers via phone, chat, text, or social media using Genesys tools, and enhance service with Readiness Assessments Tool and more.
How it can help your organisation
Genesys Cloud Contact Centre enables personalised, omnichannel customer engagement with advanced analytics and automation.
Interested? Explore our product page
Learn more about Genesys Cloud Contact Centre on our product page:
More about Genesys Cloud Contact Centre
Help and support for Admins and Users
We have different Genesys Cloud Contact Centre help and support available for:
- Admins.
- Users.
To help you find the right support, you can learn more about the different roles:
The role of an Admin
If you’re an Admin (also sometimes known as an Administrator), you will manage the technical setup, configuration, and ongoing maintenance of the product or service. You will typically:
- Manage user access and permissions.
- Configure settings and policies.
- Troubleshoot technical issues.
- Ensure compliance with security and organisational standards.
Our support for Admins includes setup guides, configuration options, troubleshooting steps, and advanced management tools.
The role of a User
If you’re a User, it means you use the product or service day-to-day. You will typically:
- Use the product to collaborate, communicate, or complete tasks.
- Need help with core functionality and features.
- Seek quick solutions to common issues.
Our support for Users provides how-to guides, feature overviews, and practical tips for getting the most out of the product.
Need more support with your Genesys Cloud Contact Centre service?
Get in touch with our Genesys Cloud Contact Centre helpdesk team who will be available to assist you.