We’re discontinuing our BT Website Builder service from Thursday 11 December 2025.
We’ll also no longer support the service from this date. This means you’ll need to move your website and hosting to an alternative provider, and possibly take action to keep your domain name.
What this means for you
Your website will stop working from 11 December 2025, so you will need to take action now to avoid disruption.
This will not immediately impact the use of your domain name. Even though the Website service is being discontinued, your domain will remain active with Network Solutions – the registrar behind BT domains – at least until its current expiry date.
For more information on finding out who your domain registrar is and when it expires, go to the domain name section below.
What you’ll need to do
For your website
You will need to move your website and hosting to an alternative provider, which may involve rebuilding your website.
Note: from 11 December 2025, you will no longer have access to the service, including:
- Website hosting.
- Content Management System (CMS).
For your domain name
If you use the inclusive domain name from BT Website Builder, Network Solutions will email you soon letting you know how you can create an account with them to manage your domain name settings (DNS), and how they can be contacted if you need their support.
You will need to ensure your domain continues to be registered past its current expiry date to maintain ownership and avoid disruption. You can continue managing your domain with Network Solutions or use any other ICANN-accredited registrar.
Who to move your website, hosting and domain name to
You can move to any website supplier or ICANN-accredited domain registrar of your choice.
Network Solutions is the company that BT Business worked with to provide Domains, Website Builder and BT Managed Websites. You may choose to contact Network Solutions to discuss transitioning your website to them.
We strongly recommend taking action as soon as possible to move your website before 11 December 2025, otherwise your website will stop working from this date.
Your questions, answered
Domain name
What will happen to my domain name between now and its expiry date?
Your domain name registration, including any communications relating to renewals, will continue to be managed by your domain name registrar until your domain name’s expiry date.
The Who.is tool can help you find out the domain name registrar and the domain’s expiry date.
Who is my domain name registered with, and when will it expire?
You can use the Who.is tool to find out. When you search for your domain name, it will tell you:
- The registrar (for example, Network Solutions LLC, Register.com, Register.com Inc t/a British Telecom, BT Names).
- Important dates such as when your domain was created, updated and when it expires.
Network Solutions LLC, Register.com, Register.com Inc t/a British Telecom and BT Names are all names used by Network Solutions.
Note: it’s not possible to transfer an expired domain name to a different registrar.
How can I find out when my domain name is due to expire?
You can search for your domain using the Who.is tool.
This will tell you the expiration date and confirm who the domain registrar is. For example:
What happens if I do not renew my domain name before the expiry date?
If you do not renew your domain name before the expiry date:
- You risk losing ownership of the domain name.
- Your website and email services may stop working.
There’s usually a period from the expiry date when the registrar can renew the domain name for you. But if you wait too long, there’s a risk that the domain name will become available for others to purchase – if someone else purchases it, you will lose the domain name.
Note: after the domain’s expiry date, it’s not possible to transfer a domain name to an alternative registrar without first renewing the domain name with the existing registrar. This would mean paying for the domain name twice.
Therefore, renewing or transferring your domain name well in advance of its expiry date is recommended.
Will my website or email stop working if my domain name expires?
Your website and email will only continue to function as long as your domain remains active. To avoid disruption, make sure you renew your domain name before its expiry date.
If your domain name expires, any website or email addresses using it will be impacted.
Note – as your website product is being withdrawn by BT, this applies to your website once it’s been rebuilt with a new provider.
My domain name is registered with Network Solutions – how will they let me know it’s due to expire?
You'll receive an email from Network Solutions, usually from any of the following email addresses:
- info@eml.networksolutions.com
- support@account.networksolutions.com
- support@networksolutions.com
- noreply@networksolutions.com
You are likely to receive this email from around 30 days before the expiry date. You might want to consider marking these email addresses as a safe senders to ensure the email doesn’t end up in your spam folder.
If you’re renewing with Network Solutions
- Network Solutions will email you on or after 11 December 2025 with additional information, which will include specific username and login details.
- Follow the instructions and log in to Network Solutions using the details provided.
- Update your contact information and input your payment information under My Profile.
- You might also choose to visit the renewal centre and switch on Auto Renew to ensure your domain never expires.
This can be done at any time before the domain expiry date to ensure the domain does not expire, though we recommend doing it well in advance. If you have any problems with renewal, please contact Network Solutions directly.
Can I move the domain to an alternative registrar?
Yes. You can request to transfer your domain to any ICANN-accredited domain registrar of your choice.
If you’re transferring to another ICANN-accredited domain registrar
- Before your domain is due to expire, arrange to transfer the domain to your chosen ICANN-accredited domain registrar.
- The chosen registrar will be able to guide you on transferring the domain name.
This can be done at any time before the domain expiry date to ensure the domain does not expire, though we recommend doing it well in advance. If you have any problems with the transfer, please contact the chosen registrar directly.
Your data
What will happen to my data from the expiry date?
You will no longer be able to access these systems or the data held on them from the expiry date unless you have moved your service to a new provider. Please ensure you remove or copy any information from the applicable systems before the expiry date.
BT and its suppliers may be required to hold certain data about you beyond this point to comply with applicable legal obligations. Once these periods have lapsed, your data will be securely deleted.
Need more help?
Please contact Network Solutions for more information about your domain registration and moving your website to them. And for any more information about the changes, you can contact BT Website support by filling in our online form.