What is FTP?
FTP stands for File Transfer Protocol and is a way of uploading and downloading your data to the internet.
To make an FTP connection you can use a dedicated FTP software program, also referred to as a FTP client.
If you search on the internet, you'll find there are many different FTP clients available, some of which are free to download. They usually have a two-pane design: one pane displays the files on your local computer and the other shows the files on the remote computer. To upload a file you simply drag and drop from the local view to the remote view.
Setting up FTP
To set up your FTP client, you need your FTP login details. These are in a different format depending on whether you have the free web space provided with Business Essentials or a premium BT Web hosting product.
Business Essentials FTP details:
| Host/server name | ftphost.btconnect.com |
| Username | Your unique web space name, that is the part of the URL that comes after: home.btconnect.com/ |
| Password | The FTP password you set up when you activated your free web space. Note: Your FTP password can be reset in the Your account area. |
| Upload directory | You should place your website files in the /public folder on your web space. This folder is created automatically when your website is activated. |
BT Web Hosting FTP details: (specific details are provided when you place an order)
| Host/server name | ftp.primarydomain.xx.xx |
| Username | Domain name |
| Password | The FTP password you set up when you activated your hosting account. |
| Upload directory | Your website files should be placed in the /public folder on your web space. This is created automatically when your website is activated. |
Once you have created a website, you can upload the website to your BT Business web space. If you built your site using EasySiteWizard Pro or our Online Presence Builder, you can do this by clicking on the Publish button.
How to reset your password for FTP
You can reset your FTP password using Manage services. Please answer the question below.
We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over. In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.
To make sure you get the right answer to your question, we first need to check which Manage services website you're on.
Which Manage services website am I on?
- Sign into My Account
- Scroll down to Manage your services and under Domains, hosting and Microsoft 365 click on Manage settings
- Take a look at the screen you see after you've signed in
- Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)
We'll then show you the right answer to your question.