Across the globe Microsoft, and the email industry, are making older email methods, which are typically more vulnerable to security breaches, more secure. POP email - first created in the 1980’s – on which our btconnect.com (Business Email Lite powered by Microsoft 365) email platform is based, will see the basic authentication method of accessing mailboxes replaced by modern authentication.
Email clients will no longer be supported
You might need to change the way that you access your mailbox.
Why is this change happening?
What is an email client?
How can I access my btconnect.com mailbox?
I don't know my password
I login to access my btconnect.com emails via My Account - Is this changing?
What is browser-based email? Is it like using an email client?
I no longer use my btconnect.com email service - what should I do?
Why has the security only been improved on some of the mailboxes in my account?
When will this take place?
We will be in touch via email, two weeks before basic authentication is switched off for your bt connect email service, then we’ll remind you with a week to go, and a final reminder will be sent the day before the improvement is made. All emails will be sent to the btconnect.com email addresses that are being improved.
Can I opt out of the security improvement?
Can I delay when the security improvement is made to my btconnect.com service?
Multifactor authentication (MFA), what is it and when is it added?
Get ahead and have improved email security straight away
You don’t need to wait for us to switch basic authentication off, you can start using browser-based email (outlook.office.com) and/or the Outlook mobile app (download from the Apple App store or Google Play) straight away. Remember that any clients you've set up will continue to use basic authentication to look for emails to send and receive, unless you disable them.