DNS Records control where your domain sends information and visitors. This includes directing customers to your website or making sure that emails sent to your domain reach your inbox. If all your services are with us, we'll usually do all the domain configuration automatically.
DNS records we support
A Record
CNAME Record
DomainKey Record
FRAME or URL Record
MX Record
SRV Record
TXT Record
How to change your DNS records
- Sign in to Manage services.
- In the Domains section, click on the Manage your domain names link. The BT Domains Centre opens with the Domain Maintenance page showing a list of your domain names.
- Click on Manage next to domain name you wish to change.
- From the left select Advanced domain manager.
- You can now add or modify your DNS Records.
- If you change any records keep a note of what they were in case you need to change them back. Taking screenshots can be quite good for this.
Some DNS Records may be greyed out. If this is the case, you might need to contact us to make the change for you.
I can't change some of the DNS records for my domain name
Unless your domain name has been used with one of our web hosting packages you should have full control over the DNS records. If you've got a hosting package, any records associated with the primary domain name are disabled to prevent accidental changes.
If you want to edit the locked DNS records of your primary domain name, please get in touch with our technical helpdesk. You'll find their details by clicking the contact us link on this page.