Who to contact about domains
As all BT Business-hosted domains were migrated to Network Solutions on 8 January 2026, for any help you need – such as managing DNS settings, renewals, name servers, or domain transfers – please contact Network Solutions.
- For help with reverse DNS, removing a domain from Office 365, or a domain mailbox query, please use the live chat link below or complete the General Domain Name Enquiry form.
- For help with your BT Web Hosting package, eShop, SSL or any related hosting product, please contact our Web Hosting team.
- For help logging into your BT Business account, accessing an @btconnect.com email address, or resolving other technical issues, please visit our Contact Us page.
By live chat
If you’re registered as a named contact on the account, please follow the steps below:
Please note, the domain team is only available on chat between 09:00-16:30, Monday to Friday.
- Click the Live chat button above.
- Click Start chatting.
- Use the text box to describe the support you need. Try to summarise your request in one line, for example: "Help removing my domain from BT Office 365 tenant".
- Click the arrow icon (>).
- Select Fix a fault.
- Select No.
- Select Domains & Hosting.
- Provide all the requested information, as missing details may delay the resolving of your query.
- Wait for our next available chat agent to assist you with your query.
By email
We aim to reply to your email within two working days. To get help quickly, use live chat.
Please choose the form that's relevant to your enquiry:
- General domain name enquiry form for support with domain Office 365 removal and other domain-related questions.
- Reverse DNS form for requesting reverse DNS/PTR to be set up on a static BT Business IP address/es when sending emails out using your own server.
- Web Hosting General enquiry form if you need help with SSL certificate install/renewal, PHP and database, cancelling BT web hosting packs, FTP access, Online Presence Builder help, or any other BT web hosting pack queries.