Contact us about domains
This team can only help with domain enquiries. If you need help with anything else, please follow these links to get through to the right team.
- Need help with your BT Web Hosting package, eShop, or other related hosting product? Contact our Web Hosting team.
- Got account login, email or other technical issues? Visit our Contact us page.
By live chat
The quickest and easiest way to contact us about domains. We're open Monday–Friday, 09:00–16:30.
You must be the named account holder and have either your account security number or the answer to your security question handy when contacting us.
By email
We aim to reply to your email within two working days. To get help quickly, use live chat.
Please choose the form that's relevant to your enquiry:
- General domain name enquiry form for assistance with domain renewals, WHOIS details, account transfers, subdomains, SRV records, TXT records, transfer-in queries, and other domain-related questions not mentioned below.
- Reverse DNS form for requesting reverse DNS/PTR to be set up on a static BT Business IP address/es when sending emails out using your own server.
- DNS name server repoint form for requesting your BT Business hosted domain/s name servers to be pointed to another supplier.
- DNS transfer out form to request your BT Business hosted domain/s to be transferred out of BT completely to another supplier.
- DNS A-Record re-point, URL or Frame forwarding form to request the www and/or @ records for your BT Business hosted domain to be repointed to another server for website purposes.
- DNS mailbox redirect (MX record repoint) form to request the MX record for your BT Business hosted domain to be repointed to another server for mail purposes.
- Web Hosting General enquiry form if you need help with SSL certificate install/renewal, PHP and database, cancelling BT web hosting packs, FTP access, Online Presence Builder help, or any other BT web hosting pack queries.