This page has information on the different types of call you may see on your bill, depending on the calls you make, texts you send, and the data you use.
BT Business charges has information about the charges you’re most likely to see on your bill.
For details of prices and terms for a range of BT products and services please look at the BT Price List.
Mobile calls
Standard calls
- UK landline (usually starting 01 or 02 or 03)
- UK mobile (usually starting 07, but excluding 070)
- Other UK calls
- Other UK calls (no VAT)
International calls
- Landlines and mobiles outside the UK
Roamed EU calls
- Roamed EU call
- Other roamed EU call
Roamed non-EU calls
- Roamed non-EU call
- Other roamed non-EU call
Premium and other service calls
- 08 calls (excluding 080 calls which are free)
- 09 calls
- 118 calls (directory enquiries)
Mobile messages
Standard messages
- Text message to UK mobiles and landlines
- Picture message to UK mobiles and landlines
- Other UK message
- Other UK message (no VAT)
International messages
- Text and picture messages to mobiles and landlines outside the UK
Roamed EU messages
- Roamed EU message
- Other roamed EU message
- Roamed EU service message
Roamed non-EU messages
- Roamed non-EU message
- Other roamed non-EU message
- Roamed non-EU service message
Premium and other service messages to numbers usually associated with higher costs per message
Mobile data
- Standard data (UK)
- Roamed EU data
- Roamed non-EU data
Other phone services
Standard calls to mobile
- UK mobile (usually starting 07, but excluding 070)
Standard calls to landline
- UK landline (usually starting 01 or 02 or 03)
- Daytime
- Evening/weekend
- Local
- National
International calls
- Landlines and mobiles outside the UK
Premium and other service calls
- 08 calls (excluding 080 calls which are free)
- 09 calls
- 118 calls (directory enquiries)
- Premium rate
- Chargecard
Other calls
- Vision pay per view
- Text
- Call Diversion calls
- Call Diversion fees
- Call return fees
- Call Trace fees
- Charge advice calls
- Charge advice fees
- Reminder call fees
- Ringback calls
- Ringback fees
- Three Way Calling calls
- Three Way Calling fees
- Alarm call (operator)
- Duration advice (operator) - Inland
- Operator connected (operator) - Inland
- Personal call (operator)
- Reverse charge (operator) - Inland
- Third party (operator) - Inland
- BT TextDirect - Inland
- Other (operator) - Inland
- Ring Me Free - Inland
- Other calls
- Other fees
- Internet
- Video
- FUP Charges
- Telemarketing
- Onnet Calls
- Ship to shore (operator)
- Duration advice (operator) - International
- Operator connected (operator) - International
- Reverse charge (operator) - International
- Third party (operator) - International
- BT TextDirect - International
- Other (operator) - International
- Chargecard - International
- Ring Me Free - International