Building an Auto Attendant profile is a straightforward process.
Set up Auto Attendant using the BT Cloud Voice Business Portal
- Sign in to the BT Cloud Voice Business Portal.
- From the Dashboard, scroll down to the Call routing groups (Enhanced) panel and click the View groups.
- Select the Auto Attendant you want to configure to go to the feature configuration page.
- To edit the Auto Attendant, click the configure button (three dots), followed by Manage.
- Click on the Profile menu and enter the requested information.
- For help, tap the Assist me button to open a help article in a new tab.
Here’s a little bit more about the various fields.
Attendant ID
Choose something unique so that it’s easily recognisable, like the telephone number you’re going to give the auto attendant.
Name
If you've more than one auto-attendant use a name like Sales or Accounts to help you easily identify the one you need.
Caller ID First Name
When the Auto Attendant transfers directly to an employee's extension, this is the name they'll see on their display.
Caller ID Last Name
The name that displays after Caller ID First Name.
Directory Number
If there’s no directory number, callers can't contact the Auto Attendant.
The Auto Attendant can be assigned any given number if it needs to be dialled externally. You can use the drop menu to set this.
If the number being used is the Group Calling Line ID, don't change it until your Group Calling Line ID has been changed first.
Extension
By default, this is the last digits of your Directory Number. If you’re building this as an extension only then you don't need a Directory Number — just add an extension number that isn't being used.
Your extension length can't be changed once you've ordered it.
Feature Package
There are no feature packages for Auto Attendant so keep this set to None.
Name Dialling
This is set to Last Name, First Name by default setting, but you can change it. The setting is the one that’s used by Dial By Name in the dialling menus.
Usage
You need to spell out the name of the person you’re trying to reach on your phone keypad when using Dial By Name. When the system finds a unique match, you’ll hear their name before being transferred.
Restrict Name Dialling to Site
When checked, Dial By Name searches just this site and not every site of the company.
Restrict Extension Dialling to Site
When checked, Dial By Extension searches just this site and not every site of the company.
Time Schedule
Time Schedule tells the Auto Attendant when to switch between Business Hours Dialling and After Hours Dialling. This is set to All Day Every Day as default. You can change it if you've built any Time Schedules at site level.
After you've set up a time schedule, click on the drop menu and select your time schedule.
If you’re using this for an Out Of Hours Message, you don't need to update a time schedule. Just leave it on default and build your Business Hour options in the Dialling Menu.
Holiday Schedule
Just like Time Schedules these redirect calls to the After-Hours Dialling Menu.
When set, Holiday Schedules start at 00.00 on the first day and end at 23:59 on the last day. When you've built a Holiday Schedule, you can select it from the drop menu.
Time Zone
Set to GMT/BST (London) by default.
Language
This portal only supports English.
When you've added all your settings, click ✓ Save. You can now build your Business Hours Dialling Menu and After-Hours Dialling Menu.