First, you'll need to Build a Business Hours Dialling Menu for your BT Cloud Voice if you’ve not already done so. The After-Hours Dialling Menu only gets used for the time before the time schedule starts and after it has ended.
Set up using the BT Cloud Voice Business Portal
- Sign in to the BT Cloud Voice Business Portal.
- From the Dashboard, scroll down to the Call routing groups (Enhanced) panel and tap View groups.
- Select the Auto Attendant you want to configure to go to the feature configuration page.
- To edit the Auto Attendant, click the configure button (three dots), followed by Manage.
- Click on the After-hours menu and enter the requested information.
- For help, tap the Assist me button to open a help article in a new tab.
Here’s a little more about the various fields.
Allow callers to dial an extension immediately after greeting
When this is checked, if they know it, callers can dial the extension number of the person they want to reach.
If it’s set up the caller will hear a message telling them they're being transferred to the extension.
Use personal greeting
When checked, Auto Attendant plays a personal greeting. You can upload or record these using the Voice Portal.
Current File
If you upload a file or recorded message via the Voice Portal, you’ll see the file name. If the message was recorded via the Voice Portal, you’ll see a time stamp e.g., Voice Portal 2019-04-03 12:50:43.293.
Menu Options
Each numbered key (0 to 9) as well as the star (*) and the hash (#) keys can have an action associated with them.
Each option has a drop down menu with different actions you can assign, as below.
|
Behaviour |
Meaning |
|
--- |
Use this if you want an option on the Auto Attendant to be blank |
|
Transfer With Prompt |
This asks callers to hold while their call is transferred to the person they're trying to call or the Hunt Group. Announcement: Your call is being transferred, please hold Don’t forget to enter the number to transfer to whether this be an employees extension, a hunt group extension or a directory number |
|
Transfer Without Prompt |
Callers are transferred to the person they're trying to call or the Hunt Group without any message. Most commonly used Don’t forget to enter the number to transfer to whether this be an employees extension, a hunt group extension or a directory number |
|
Operator |
Callers are asked to hold while they're transferred to the operator. They're transferred if they:
If this option isn't set up and incoming callers don't press any options or press a non-configured option, their call will be disconnected. |
|
Dial By Name |
Incoming callers can enter the Name of the person they're calling using the keypad on the phone. e.g., to dial Smith would be 76484. Search is set to Last Name, First Name as default, but can be changed to First Name, Last Name. Callers hear instructions on how to use the search function to dial a person’s name when they use this option. This is open to other sites within the company unless Restrict Name Dialling to Site is checked. |
|
Dial By Extension |
Callers can reach the person they're calling by typing the extension followed by # This is open other sites within the company unless Restrict Extension Dialling to Site is checked. |
|
Repeat Menu |
This option repeats the greeting. |
|
Exit Menu |
This option ends the call. |
Some actions need you to add a 'Transfer To Number'. If you see this below the behaviour, you can add an extension number or a directory number for the Auto Attendant to complete the transfer.