Your presence status lets your colleagues know whether you're available or not to take a call. It also affects the way your calls are handled, depending on where you are and what you're doing.
You can set your presence status-
- On the BT One Phone portal in Call Settings and then the My Availability section; or
- On your phone using the dial-in service menu (dial 8880 then choose option 1); or
- On your phone using the BT One Phone mobile app if you've got it installed; or
- Using the Alert client: left click on the alert client icon (in your tool tray) and choose the relevant status from the drop down menu in Change status. This will immediately update your presence status and the information in the Status Info window and in the company directory.
Important information about BT One Phone
BT One Phone is no longer available to new customers.
If you're an existing BT One Phone customer, you can continue using the service while we support you through the planned closure of the BT One Phone platform.
If you're looking for a new communications solution, we offer a range of communications solutions that may better suit your business needs, including:
- BT Business Mobile for flexible business mobile connectivity.
- BT Digital Voice for Business for cloud-based business calling.
If you'd like help choosing the right solution for your business, contact your BT account team.