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Setting up your Smart Hub 3 | BT Business

Setting up your Smart Hub 3

Setting up your Smart Hub 3 is straight forward. The quickest and easiest way is by using the BT Business app.

Not got the app? You can still set up your Smart Hub 3 without it.

Download the BT Business app from the Apple App StoreDownload the BT Business app from Google Play

1. Remove your old hub

If you already have a hub, you’ll need to switch it off and unplug it before you can install your new Business Smart Hub 3.

Unplug your old hub.

2. Check your phone socket

Use the master phone socket to make sure you get the best broadband connection.

If your master phone socket only has one port, you'll need to use a filter before connecting your hub.

3. Plug your hub into your phone socket

Plug one end of your broadband cable (the one with grey ends) into your new hub and the other into the master socket or filter (if using one). Think about where is best to position your Smart Hub 3, it should be at least 1.5 metres away from anything that can cause interference like TV's/Monitors/speakers etc.

Plug the broadband cable into the bottom-left port on the back of your hub.

4. Plug in your hub

Attach the cable to your hub and plug it in at the wall. Remember to only use the plug that came with your hub.

First put together all parts of the power plug. Then plug it into the mains.

5. Switch on your hub

Using the power button on the back of the hub to switch it on.

Switch on the hub using the power button, which you'll find on the back at the bottom-right of the hub.

6. Wait for a solid indigo light

When the hub is ready the light will turn from green to solid indigo. The first time you switch it on and connect, it will automatically restart after a few minutes. If your hub is showing a different colour or no colour at all, use our ‘What do the lights on your hub mean’ guide to understand what the colours on your hub mean.

The hub will light up blue when broadband's connected.

7. Get connected to the internet

You can find your network and wi-fi password located on the back of the hub to manually type this in (this is case sensitive). Or if you'd prefer you can also scan the QR code on the back of your hub which will do this automatically for you.

You'll find your QR code on the back of the hub.

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