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What do the Hybrid Connect lights mean? | BT Business
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What do the Hybrid Connect lights mean?

The lights on your Hybrid Connect give you an instant status report. One look tells you your signal level and how well it’s working:

Central light What it means


Green
Solid green light

Hybrid Connect is starting up.

Flashing green
Flashing green light

Hybrid Connect isn’t paired with your hub. Make sure your hub is on and connected to your Hybrid Connect.

Flashing blue
Flashing blue light

Hybrid Connect is connecting to your hub.

Blue
Solid blue light

Hybrid Connect is connected to your hub.

Orange
Solid orange light

Hybrid Connect is too far from your hub.

Flashing red
Flashing red light

Hybrid Connect can't connect to your hub. Try using your Ethernet cable and restarting Hybrid Connect.

Red
Solid red light

There’s a problem. First restart Hybrid Connect. If the light is still red, get in touch.

4G signal bars What it means

Flashing blue
Flashing blue signal

Hybrid Connect is connecting to 4G.

All blue
Solid blue signal

Hybrid Connect has a strong 4G signal.

Partially blue
Partially blue signal

Hybrid Connect has a 4G signal. How to improve your 4G signal

All white
Solid white signal

Hybrid Connect is using mobile data.

This will keep you connected if you have Hybrid Backup, or give you a faster connection if you have Hybrid Speed Boost.

Flashing red
Flashing red signal

Hybrid Connect can't connect to 4G.

Red
Solid red signal

There’s a problem, please contact us.

You don't even need to see your hub or Hybrid Connect to check the signal and status. Just log in to My Account to check.

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