A guide to BT Cloud Voice Receptionist

What is Receptionist?

Receptionist is an add-on that lets Users monitor the call state of other Users via the Receptionist web application. You can have up to 200 Users on the Standard version and up to 30 on the Small Business version. 

How do I find the Receptionist portal?

You have two options:

• Launch from your BT Cloud Voice Business Portal:
  1. Sign in to the BT Business Cloud Voice Portal.
  2. From the dashboard select Users (across the top).
  3. Search for the user and click the settings icon.
  4. Select Applications on the left.
  5. In the Receptionist tile click Launch.
     Or,
• Go to the Receptionist Portal:
  If you have log in details, you can sign into Receptionist portal.
  To find your sign in details, follow these steps:
  1. Sign in to the BT Business Cloud Voice Portal.
  2. From the dashboard select Users (across the top).
  3. Search for the user and click the settings icon.
  4. Select Applications on the left.
  5. At the top you will see the tab Application login credentials. Here you’ll see the Username for Receptionist. You can also click Change Password to reset the Password.

How do I activate the Receptionist add-on?

1. Sign in to the BT Business Cloud Voice Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Profile on the left.
5. Select the User licensing tile beside Add-ons. 
   If this shows Reception Console or Receptionist small business, then the add-on is already assigned.
6. To assign the add-on license, click Modify in the User licensing tile.
7. Click Continue.
8. Tick the box beside Receptionist. Then from the drop-down menu, select the add-on type.
9. Click Continue on the next two pages.
10. Click Save.

How do I add users to my Receptionist portal?

1. Sign in to the BT Business Cloud Voice Portal.
2. From the dashboard select Users (across the top).
3. Search for the User and click the settings icon.
4. Select Features on the left.
5. In the Receptionist tile, click the settings icon.
6. Click Add users or Manage users (if users are already assigned).
7. From the drop-down menu, select the users you wish to add. You can also add all users.
8. Click Save.