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Account merge

Why should I merge my BT accounts?

You didn't tell me you were going to do this

Will my phone or broadband services be affected?

Which account will have services moved to it? Why did you move services to one of my accounts rather than the other?

I pay these bills on different dates or by different payment methods. Will they change?

Will you keep taking the Direct Debit for my old billing account?

My Direct Debit has increased, why is this?

I used to pay some of my accounts by cheque

Will I still get paper bills if you move my products and services from my paper billed account to my paper-free account?

I review my bills online. Will I still be able to see all of the information on my bill?

My phone charges now appear on my broadband account. Am I being charged twice?

My broadband charges now appear on my phone account. Am I being charged twice?

Before you merged my accounts, my other account was in credit. What will happen to the credit?

I have more than two accounts. Can I get one bill from one account for all my BT services?

I asked for a bundle product and one of my accounts has been closed. Why is this?

I received a bill after the date you said you were going to merge my accounts. Why is this, and am I being charged twice?

You said you were going to merge my accounts, but I am still receiving separate bills. Why is this, and am I being charged twice?

I have entered "Your reference" and my account number but it says that these details are not recognised.

I want to see the account details involved in the merge.

How do I add other accounts to my online profile?

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