About administrator permissions in Microsoft Teams

For some tasks in this Operator Connect guide, you’ll need to be an administrator. This is an advanced level of access that allows you to make changes to things such as Caller ID and Auto Attendants.

You must be assigned one of the following roles:

• Teams Administrator
• Teams Voice Administrator
• Teams Communications Administrator

Requesting Teams Administrator privileges

For users

If you do not currently have administrator permissions, you can request access by following your organisation’s access request process or by contacting your IT administrator.

For Global Administrators

Global administrators can add someone as a Teams administrator by following the steps below.

Please note, only a Global Administrator can complete this task.

1. Sign into the Microsoft 365 Admin Centre.
2. Go to Users, then Active users.
3. Select the user.
4. Under Roles, choose Teams Administrator (or Communications Administrator if relevant).
5. Save the changes.