From 1 April 2025, we’re increasing the standard monthly charge of some selected services by 6% as outlined in your contract terms and conditions.
What does the price increase mean for me?
Cloud Work
Customers who purchased Cloud Work on or after 1 December 2024 will receive a 6% price increase in April 2025. Licences purchased before that date will receive a CPI+3.9% increase.
Teams Phone Direct Routing
Customers who purchased Teams Phone Direct Routing services on or after 1 July 2024 will receive a 6% price increase in April 2025.
Teams Phone Operator Connect
Customers who purchased Teams Phone Operator Connect subscriptions, before 2 September will receive a CPI +3.9% price increase in April 2025.
Customers who purchased Teams Phone Operator Connect subscriptions on or after 2 September 2024 will receive a 6% price increase in April 2025. Subscriptions purchased before that date will receive a CPI+3.9% increase.
You can check your terms and conditions in BT Business Terms.
To learn what your price increases will be, find your services below.
Cloud Work
|
Product |
Monthly price to 31 March 2025 |
Monthly price from |
|
Cloud Work Entry Inclusive 200 UK minutes |
£14.88 |
£15.78 |
|
Cloud Work Basic Inclusive 500 UK Minutes |
£17.16 |
£18.19 |
|
Cloud Work Basic including Unlimited UK Minutes |
£20.60 |
£21.84 |
|
Cloud Work Connect Inclusive 500 UK Minutes |
£22.88 |
£24.26 |
|
Cloud Work Connect including Unlimited UK Minutes |
£26.32 |
£27.90 |
|
Cloud Work Connect Inclusive 500 UK Minutes and HD Video Meetings |
£28.60 |
£30.32 |
|
Cloud Work Connect including Unlimited UK Minutes and HD Video Meetings |
£32.04 |
£33.97 |
|
Cloud Work Collaborate Inclusive 500 UK Minutes |
£28.60 |
£30.32 |
|
Cloud Work Collaborate including Unlimited UK Minutes |
£32.04 |
£33.97 |
|
Cloud Work Basic (12 Month Term) Rental |
£18.31 |
£19.41 |
|
Cloud Work Basic (24 Month Term) Rental |
£18.31 |
£19.41 |
|
Cloud Work Basic (36 Month Term) Rental |
£17.16 |
£18.19 |
|
Cloud Work Basic (60 Month Term) Rental |
£16.02 |
£16.99 |
|
Cloud Work Collaborate (12 Month Term) Rental |
£33.18 |
£35.18 |
|
Cloud Work Collaborate (24 Month Term) Rental |
£32.04 |
£33.97 |
|
Cloud Work Collaborate (36 Month Term) Rental
|
£30.89 |
£32.75 |
|
Cloud Work Collaborate (60 Month Term) Rental |
£28.60 |
£30.32 |
|
Cloud Work Connect + HD Video Meetings (12 Month Term) Rental |
£30.89 |
£32.75 |
|
Cloud Work Connect + HD Video Meetings (24 Month Term) Rental |
£29.75 |
£31.54 |
|
Cloud Work Connect + HD Video Meetings (36 Month Term) Rental |
£28.60 |
£30.32 |
|
Cloud Work Connect + HD Video Meetings (60 Month Term) Rental |
£26.32 |
£27.90 |
|
Basic + 500 UK minutes Enterprise (36 Month Term) Rental |
£11.44 |
£12.13 |
|
Connect + 500 UK minutes + Meetings Enterprise 1 (36 Month Term) Rental |
£20.60 |
£21.84 |
|
Connect + 500 UK minutes + Meetings Enterprise 2 (12 Month Term) Rental |
£30.89 |
£32.75 |
|
Connect + 500 UK minutes + Meetings Enterprise 2 (36 Month Term) Rental |
£14.88 |
£15.78 |
Teams Phone Direct Routing
| Product | Product description | Monthly price to 31 March 2025 | Monthly price from 1 April 2025 |
| Direct Routing User |
For customers that want Direct Routing but do NOT want a managed service (3 Year) | £5.00 | £5.30 |
| For customers that want Direct Routing but do NOT want a managed service (5 Year) | £4.50 | £4.77 | |
| Managed Direct Routing User | Customers that want Full Teams Managed Service will be charged on a per user basis (3 Year) | £7.50 | £7.95 |
| Customers that want Full Teams Managed Service will be charged on a per user basis (5 Year) | £7.00 | £7.42 | |
| Dedicated SBC-Low | Customers requiring a dedicated Voice gateway with a Low-end capacity of up to 2500 users. | £176.00 | £186.56 |
| Dedicated SBC-Mid | Customers requiring a dedicated Voice gateway with a higher end capacity up to 8000 users. | £445.00 | £471.70 |
| Additional DDIs | Customer purchase additional DDIs | £0.75 | £0.80 |
Teams Phone Operator Connect
| Location | Package | Monthly price to 31 March 2025 | Monthly price from 1 April 2025 |
| Australia | Basic | £18.17 | £19.26 |
| Standard | £8.58 | £9.10 | |
| Pro | £15.20 | £16.12 | |
| Belgium | Basic | £18.17 | £19.26 |
| Standard | £5.54 | £5.88 | |
| Pro | £9.50 | £10.07 | |
| Canada | Basic | £18.17 | £19.26 |
| Standard | £5.54 | £5.88 | |
| Pro | £9.50 | £10.07 | |
| Denmark | Basic | £18.17 | £19.26 |
| Standard | £16.95 | £17.97 | |
| Pro | £18.16 | £19.25 | |
| Finland | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £18.16 | £19.25 | |
| France | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £9.50 | £10.07 | |
| Germany | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £9.50 | £10.07 | |
| Hong Kong | Basic | £18.16 | £19.25 |
| Standard | £9.51 | £10.08 | |
| Pro | £9.50 | £10.07 | |
| Ireland | Basic | £18.17 | £19.26 |
| Standard | £9.50 | £10.07 | |
| Pro | £15.20 | £16.12 | |
| Italy | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.20 | £16.12 | |
| Luxembourg | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.21 | £16.12 | |
| Netherlands | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.21 | £16.12 | |
| Norway | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.21 | £16.12 | |
| Poland | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.21 | £16.12 | |
| Singapore | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.21 | £16.12 | |
| South Africa | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.21 | £16.12 | |
| Spain | Basic | £18.17 | £19.26 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.21 | £16.12 | |
| Sweden | Basic | £9.50 | £10.07 |
| Standard | £9.51 | £10.08 | |
| Pro | £15.21 | £16.13 | |
| Switzerland | Basic | £9.51 | £10.08 |
| Standard | £18.16 | £19.25 | |
| Pro | £15.21 | £16.13 | |
| United Kingdom | Basic | £9.51 | £10.08 |
| Standard | £18.17 | £19.26 | |
| Pro | £9.50 | £10.07 | |
| United States | Basic | £9.51 | £10.08 |
| Standard | £18.17 | £19.26 | |
| Pro | £9.51 | £10.08 |