Better digital experiences, better business

Better digital experiences, better business

Improve your digital environment with One Connect, a cloud-based solution that integrates your customer and employee communications into one elegant interface.

  • Unified communications

    Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.
  • CRM integration

    Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.
  • Reduce costs

    Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.
  • Unified communications

    Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.
  • CRM integration

    Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.
  • Reduce costs

    Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.

Why choose BT for
One Connect

Easy migration

We’ll support you through migration with our project management and deployment support services. 

Enhanced security

We’ll handle data security and encryption on the cloud, ensuring everything is compliant with internal policies.

Global reach

Our voice network stretches across the world, supported by additional cloud hubs. This gives you integrated networks, end-to-end visibility and secure managed services.

Tailored partnerships

BT’s trusted partner ecosystem, including Genesys Cloud contact centre and Microsoft Teams, allows you to tailor your solution to the unique needs of your business.

Easy migration

We’ll support you through migration with our project management and deployment support services. 

Enhanced security

We’ll handle data security and encryption on the cloud, ensuring everything is compliant with internal policies.

Global reach

Our voice network stretches across the world, supported by additional cloud hubs. This gives you integrated networks, end-to-end visibility and secure managed services.

Tailored partnerships

BT’s trusted partner ecosystem, including Genesys Cloud contact centre and Microsoft Teams, allows you to tailor your solution to the unique needs of your business.

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