Better digital experiences, better business

Better digital experiences, better business

Improve your digital environment with One Connect, a cloud-based solution that integrates your customer and employee communications into one elegant interface.

  • Unified communications

    Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.

  • CRM integration

    Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.

  • Reduce costs

    Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.

  • Unified communications

    Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.

  • CRM integration

    Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.

  • Reduce costs

    Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.
smiling-young-woman-teaching-online

Coventry Building Society case study

Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.

Coventry Building Society case study

Coventry Building Society case study

Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.

Coventry Building Society case study
smiling-young-woman-teaching-online

Coventry Building Society case study

Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.

Coventry Building Society case study
smiling-young-woman-teaching-online

Coventry Building Society case study

Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.

Coventry Building Society case study
smiling-young-woman-teaching-online