Coventry Building Society case study
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.
One Connect
By integrating your front-office and back-office teams, you can boost digital productivity for your workforce and improve experience with your customers.
By integrating your front-office and back-office teams, you can boost digital productivity for your workforce and improve experience with your customers.
Better digital experiences, better business
Improve your digital environment with One Connect, a cloud-based solution that integrates your customer and employee communications into one elegant interface.
- Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.
Unified communications
- Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.
CRM integration
- Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.
Reduce costs
Upgrade your customer experience
One Connect improves customer experiences by breaking down the
barriers between workers in different departments and allowing for personalised customer care.
One Connect improves customer experiences by breaking down the
barriers between workers in different departments and allowing for personalised customer care.
One Connect improves customer experiences by breaking down the
barriers between workers in different departments and allowing for personalised customer care.
One Connect improves customer experiences by breaking down the
barriers between workers in different departments and allowing for personalised customer care.
Reduced contact volume with help from AI
AI and real-time collaboration features facilitate quick assistance from supervisors and subject matter experts, improving first-call resolution rates and overall customer satisfaction.
AI and real-time collaboration features facilitate quick assistance from supervisors and subject matter experts, improving first-call resolution rates and overall customer satisfaction.
AI and real-time collaboration features facilitate quick assistance from supervisors and subject matter experts, improving first-call resolution rates and overall customer satisfaction.
AI and real-time collaboration features facilitate quick assistance from supervisors and subject matter experts, improving first-call resolution rates and overall customer satisfaction.
Increase workplace productivity
The enhanced digital integration of One Connect helps employees to communicate and work effectively, which helps employee retention.
The enhanced digital integration of One Connect helps employees to communicate and work effectively, which helps employee retention.
The enhanced digital integration of One Connect helps employees to communicate and work effectively, which helps employee retention.
The enhanced digital integration of One Connect helps employees to communicate and work effectively, which helps employee retention.
Why choose BT for
One Connect
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