By integrating your front-office and back-office teams, you can boost digital productivity for your workforce and improve experience with your customers.
By integrating your front-office and back-office teams, you can boost digital productivity for your workforce and improve experience with your customers.
Better digital experiences, better business
Better digital experiences, better business
Improve your digital environment with One Connect, a cloud-based solution that integrates your customer and employee communications into one elegant interface.
Unified communications
Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.
CRM integration
Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.
Reduce costs
Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.
Unified communications
Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.
CRM integration
Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.
Reduce costs
Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.
Upgrade your customer experience
One Connect improves customer experiences by breaking down the
barriers between workers in different departments and allowing for personalised customer care.
One Connect improves customer experiences by breaking down the
barriers between workers in different departments and allowing for personalised customer care.
One Connect improves customer experiences by breaking down the
barriers between workers in different departments and allowing for personalised customer care.
One Connect improves customer experiences by breaking down the
barriers between workers in different departments and allowing for personalised customer care.
Reduced contact volume with help from AI
AI and real-time collaboration features facilitate quick assistance from supervisors and subject matter experts, improving first-call resolution rates and overall customer satisfaction.
AI and real-time collaboration features facilitate quick assistance from supervisors and subject matter experts, improving first-call resolution rates and overall customer satisfaction.
AI and real-time collaboration features facilitate quick assistance from supervisors and subject matter experts, improving first-call resolution rates and overall customer satisfaction.
AI and real-time collaboration features facilitate quick assistance from supervisors and subject matter experts, improving first-call resolution rates and overall customer satisfaction.
Increase workplace productivity
The enhanced digital integration of One Connect helps employees to communicate and work effectively, which helps employee retention.
The enhanced digital integration of One Connect helps employees to communicate and work effectively, which helps employee retention.
The enhanced digital integration of One Connect helps employees to communicate and work effectively, which helps employee retention.
The enhanced digital integration of One Connect helps employees to communicate and work effectively, which helps employee retention.
Coventry Building Society case study
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.
We’ll support you through migration with our project management and deployment support services.
Enhanced security
We’ll handle data security and encryption on the cloud, ensuring everything is compliant with internal policies.
Global reach
Our voice network stretches across the world, supported by additional cloud hubs. This gives you integrated networks, end-to-end visibility and secure managed services.
We’ll support you through migration with our project management and deployment support services.
Enhanced security
We’ll handle data security and encryption on the cloud, ensuring everything is compliant with internal policies.
Global reach
Our voice network stretches across the world, supported by additional cloud hubs. This gives you integrated networks, end-to-end visibility and secure managed services.
