Improve your digital environment with One Connect, a cloud-based solution that integrates your customer and employee communications into one elegant interface.
Unified communications
Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.
CRM integration
Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.
Reduce costs
Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.
Unified communications
Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.
CRM integration
Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.
Reduce costs
Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.
Coventry Building Society case study
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.
Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.