How are we doing? At BT, we take our commitment to our customers seriously and we're always trying to improve. Find out how well we are doing here.
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How are we doing?
0 to 5 employees,6 to 249 employees,250+ employees,Public sector
Our service performance: BT Business
In business, you expect fast, reliable service from the people you work with. Keeping promises builds trusted and productive working relationships. That’s why we publish our BT Business performance results. So you can see how well we're doing and what we’re working on to improve.
In business, you expect fast, reliable service from the people you work with. Keeping promises builds trusted and productive working relationships. That’s why we publish our BT Business performance results. So you can see how well we're doing and what we’re working on to improve.
Keeping you connected
Connected on time. And staying connected. We know that’s what businesses count on.
92.5% of BT engineer appointments attended on time
Quarter
% of BT engineer appointments attended on time
Oct - Dec '22
92.5%
Jul - Sep '22
94.5%
Apr - Jun '22
95.4%
Jan - Mar '22
93.9%
Oct - Dec '21
95.6%
Jul - Sep '21
95.7%
Apr - Jun '21
94.4%
Jan - Mar '21
94.2%
Oct - Dec '20
94.7%
Jul - Sep '20
96.5%
Apr - Jun '20
96%
92.7% of lines and broadband services delivered by the agreed date
Quarter
% of lines and broadband services delivered by the agreed date
Oct - Dec '22
92.7%
Jul - Sep '22
92.5%
Apr - Jun '22
93.7%
Jan - Mar '22
93.7%
Oct - Dec '21
92.8%
Jul - Sep '21
92.1%
Apr - Jun '21
90.6%
Jan - Mar '21
92.1%
Oct - Dec '20
89.9%
Jul - Sep '20
91.3%
Apr - Jun '20
93%
84.6% of lines and broadband faults fixed by the agreed time
Quarter
% of lines and broadband faults fixed by the agreed time
Oct - Dec '22
84.6%
Jul - Sep '22
84.6%
Apr - Jun '22
82.1%
Jan - Mar '22
81%
Oct - Dec '21
82.1%
Jul - Sep '21
84.9%
Apr - Jun '21
84.4%
Jan - Mar '21
84.6%
Oct - Dec '20
83%
Jul - Sep '20
83.9%
Apr - Jun '20
84%
3.3 days to restore a lost phone line or broadband service
Quarter
Days to restore a lost phone line or broadband service
Oct - Dec '22
3.3days
Jul - Sep '22
3.5days
Apr - Jun '22
2.8days
Jan - Mar '22
2.7days
Oct - Dec '21
2.4days
Jul - Sep '21
2.4days
Apr - Jun '21
2.3days
Jan - Mar '21
2.7days
Oct - Dec '20
2.8days
Jul - Sep '20
2.7days
Apr - Jun '20
2.6days
Answering your calls
Every call is important to us. So we work hard to respond quickly any time you get in touch.
81.7% calls answered in the UK and Ireland
Quarter
% calls answered in the UK and Ireland
Oct - Dec '22
81.7%
Jul - Sep '22
84.9%
Apr - Jun '22
84.4%
Jan - Mar '22
84.3%
Oct - Dec '21
84.5%
Jul - Sep '21
84.9%
Apr - Jun '21
83.6%
Jan - Mar '21
81%
Oct - Dec '20
78.3%
Jul - Sep '20
85.2%
Apr - Jun '20
93%
65.7 secs to answer the phone
Quarter
Secs to answer the phone
Oct - Dec '22
65.7secs
Jul - Sep '22
50.9secs
Apr - Jun '22
61.9secs
Jan - Mar '22
49secs
Oct - Dec '21
52secs
Jul - Sep '21
85secs
Apr - Jun '21
77secs
Jan - Mar '21
81secs
Oct - Dec '20
163secs
Jul - Sep '20
207secs
Apr - Jun '20
111secs
Our product performance
Making sure our products and services are the best they can be.
