Phone line
Standard care
Phone line
Prompt care Most popular
Phone line
Critical care
Featureline
Compact
Featureline
Standard
ISDN
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Description Our Value Phone line with basic fault fix Our Standard Phone line with enhanced fault fix Our Critical phone line with rapid fault fix Phone line with calling features Phone line with phone system features Broadcast-quality line for voice + data
Rental/month ex VAT £13.00 £19.00 £23.00 £20.10
(60 months)
£23.76
(60 months)
£20.46
(From)
Connection charge (one-off) £110.00
24-month contract
£110.00
24-month contract
£110.00
24-month contract
From FREE
£125 without a Call Plan
From FREE
Fault fix Within 2 working days End of next working day Within 6 hours End of next working day End of next working day No
100 free minutes with Call Essentials No Yes Yes Yes Yes No
Unlimited calls to UK landlines and mobiles £10 a month £10 a month £10 a month £10 a month £10 a month No
2500 International Direct Dial minutes £10 a month £10 a month £10 a month £10 a month £10 a month No
Calling features 1 feature:
£3.10/month
2-4 features:
£6.20/month
5-8 features:
£8.74 a month
1 feature:
£3.10/month
2-4 features:
£6.20/month
5-8 features:
£8.74/month
1 feature:
£3.10/month
2-4 features:
£6.20/month
5-8 features:
£8.74/month
Included Included No
Hunt group numbers No No No No Yes No
Call return No No No No Yes No
Call diversion Optional Optional Optional Yes Yes No
Call waiting Optional Optional Optional Yes Yes No
Call pick up No No No Yes Yes No
Call transfer No No No Yes Yes No
Ring back when free Optional Optional Optional Yes Yes No
Ring back when next used No No No No Yes No
Internal calls No No No Yes Yes No
Call Barring Optional Optional Optional Yes Yes No
3 way calling Optional Optional Optional Yes Yes No
Code calling No No No No Yes No
Repeat last call No No No No Yes No
Reminder call Optional Optional Optional Yes Yes No
Caller display Optional Optional Optional £20.00 one-off
set up cost
£20.00 one-off
set up cost
No
Call interogation No No No Yes Yes No
Withhold number No No No Yes Yes No
Call offer No No No Yes Yes No
Call sign Optional Optional Optional Yes Yes No
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Compare moreless calling features

For sales, call 0800 028 2075

We're open between 8am and 6pm - Monday to Friday (closed on public holidays).

Need 8+ lines? We can call you to talk through the best solution for your business.

Arrange a call back

Further Information

  • Call Plans and call packages explained

    Call Essentials Call Plan

    • There is no charge for BT Business Call Essentials
    • Available to customers with up to 50 lines
    • 24-month minimum period
    • 100 minutes of free calls to UK landlines on every line every month (the free minutes don’t apply to a phone line with standard care)

    UK Unlimited call package

    • The BT Business Call Essentials UK Unlimited call package gives you unlimited calls to UK landlines and unlimited calls to UK mobiles each month for just £10 a month on each line
    • There are no charges for calls up to an hour long
    • If your call lasts longer than an hour then you pay by the minute (but you can start the hour again by just hanging up and calling back)
    • You'll find the call rates to UK landlines, mobiles and international destinations in the BT Price List
    • 24-month minimum period

    International Direct Dialled call package

    • The BT Business IDD call package includes 2500 fixed IDD minutes (excludes IDD mobiles and some IDD countries) for just £10 a month on each line
    • 24-month minimum period

    12-month capped call rates – One Plan Traditional

    • 15p for fixed UK calls lasting up to an hour to all 01, 02, and 03 numbers
    • 25p for calls to most UK mobiles lasting up to an hour
    • 10p - £20 for international calls lasting up to an hour, depending on the country you call
    Call charges outside any free calls allowance

    Capped calls – 12 month contracts

      Daytime Mon—Fri, 7am—7pm Evening Mon—Fri, 7pm—7am Weekend Sat—Sun, all day Call set-up
    Local & national01, 02, 03 numbers 5p per min for the first minute, then capped at 20p for up to an hour
    (then 5p per min)
    5p
    0870 5p per min for the first minute, then capped at 20p for up to an hour
    (then 5p per min)
    5p
    0845Local NTS 2.55p 0.85p 0.85p 5p
    Mobiles 9p per min capped at
    25p for up to an hour
    (then 8.6-9p per minute)
    9p per min capped at
    25p for up to an hour
    (then 8.6-9p per minute)
    9p per min capped at
    25p for up to an hour
    (then 8.6-9p per minute)
    7p
    International Various pence per minute rates for each country capped at 10p - £20.00 for up to an hour, dependant on country called
    (then pence per minute rate varies by country)
    View full country list and prices
    7p

    Call Essentials – 24 month contracts

      Daytime Mon—Fri, 7am—7pm Evening Mon—Fri, 7pm—7am Weekend Sat—Sun, all day Call set-up
    Local & national01, 02, 03 numbers 2p 2p
    0870 & 0845 2p 2p
    Mobiles 6p 2p
    International Various pence per minute depending on destination
    USA & Canada from 3ppm
    Australia from 4ppm
    South Africa from 7ppm
    See our price list for full details.
    2p

    Without a Call Plan – 12 & 24-month contracts

      Daytime Mon—Fri, 7am—7pm Evening Mon—Fri, 7pm—7am Weekend Sat—Sun, all day Call set-up
    Local & national01, 02, 03 numbers 17p per minute 15p per minute 13p per minute 19p
    0870
    0845Local NTS 3.36p per minute 0.85p per minute 0.85p per minute Minimum call charge of 5p
    MobilesVaries by network 9p - 22.20p per minute 7.20p - 17p per minute 5.30p - 17p per minute 19p
    International Charges vary by country
    View full country list and prices
    19p
    Numbers

    Low-cost 08 and 09 numbers for your customer

    Make it easy for your customers to call

    • Customers are more likely to pick up the phone with a free (0800) or low price (0845) number
    • No need to change your existing phone number as the low-cost number sits on top of it
    • Increases the profile of your business and helps develop customer loyalty

    Line rental from £10 a month

    Find out more

    Low-cost numbers for your business

    Cost-effective numbers where the customer pays for most of the call

    • Get up and running quickly with a pre-paid 0844 number - no call charges or on-going rental
    • 0844 and 0871 numbers - cost of the call is covered by the caller (and you can also generate revenue with 0871)
    • 0845 call costs are shared between you and the caller
    • No need to change your existing phone number as the low-cost number sits on top of it

    Line rental from Free (£50 one-off fee)

    Find out more

    Premium rate 09 numbers

    Revenue creation over the phone with an 09 premium rate number

    • You pay nothing for the call
    • Generate up to £1 a minute
    • Useful for competition lines, tele-voting, or technical support lines
    • No need to change your existing phone number as the 09 number sits on top of it

    No line rental – just a one-off £25 connection charge

    Find out more

    Numbers for charities

    Reduced rates on our 08xx and 03xx numbers

    • Lower-than-standard costs for most advanced routing features
    • A dedicated out-of-hours support team available 24/7
    • Access to your own BT Service Manager and account team

    Find out more

FAQs

  • Things you need to know

    BT Business Call Essentials: the Call Plan

    • There is a 24-month minimum period (although BT Business Call Essentials doesn’t actually cost you anything). At the end of the period, you’ll continue to be on the Call Plan but you’ll no longer receive the 100 free minutes every month.
    • Includes calls of up to 60 minutes to fixed UK (01, 02, 03, 05 - where charged at G21 rates) and 0800 numbers, and calls from Northern Ireland to fixed destinations in the Republic of Ireland. Plus UK fixed to UK mainland mobile calls (excludes calls to specialised numbers and some other rates).
    • Check the BT Price List to see which lines and services you can include in the Call Plan.
    • The 100 free minutes each month applies to each line that you include in the Call Plan, except for Value lines.

    BT Business Call Essentials: the call packages

    • Both the UK Unlimited and 2500 IDD call packages have a minimum period of 24 months
    • If you end your call package within the minimum period, you’ll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum period.

    BT One Plan Traditional on 12-month contracts UK landlines

    Capped calls

    • UK landlines to 01, 02, and 03 numbers only
    • After 60 minutes, calls will be charged by the minute
    • 4p set-up charge on each call
    • Fair use policy and conditions apply

    International landlines

  • Sales: 0800 028 2075
  • 8am - 6pm Monday - Friday
  • Technical support: 0800 800 154
  • Open 24/7
  • Billing queries: 0845 600 7020
  • 8am - 6pm Monday - Friday
    9am - 1pm Saturday