Drive adoption of Operator Connect for Microsoft TeamsOur three-step model will help you achieve faster adoption and business results.
Use our template to define your success plan. View our checklist to help inform your users, and hear some top tips from our experts.
Go to planSet up your new service with our admin support guides and download the ready-to-use assets to announce the new service to your users.
Go to launchLearn how to use analytical tools to help you understand your users' behaviour and learn how to encourage inactive users to get started.
Go to optimise1. Plan
Success plan to help you with your adoption journey
Download our success plan template and start planning your adoption journey.
Communication Checklist
Here's a checklist of things you might need to tell to your users to ensure the best experience:
- New phone number including when they can start using the service.
- How to order a compatible headset if they don’t already have one.
- Details of existing phone number including when it'll be switched off.
- Reminder to copy contacts and voicemails from their existing phone.
- How to make and receive calls with information on advanced features for those who need it.
- How to set personal settings such as personal greetings, and favourite phone numbers.
- Reminder to update email signatures and all places their phone number is promoted.
- How to ensure their mobile app updates with calling capabilities.
- How to access training to get the most out of the service.
- Who to contact for support.
Top tips from our user adoption experts
Top tips:
- Start by identifying what the change means for your users.
- Create awareness so your users know what's coming and why.
- Provide step-by-step instructions on how to get started.
- Share links to where your users can learn how to use the service.
- Remind users to look out for updates to the service via the prompts in the app.
User support page
Guides and training
3. Optimise
Understand your users' behaviour
We recommend you analyse the usage of your service regularly. A lot of insight is available to help you ensure your users have a positive experience and are getting the most out of the service. Learn how to use the reporting tools available.
Drive usage
Remind your users of the service and share guides and training videos with them if they need more support. Reminder email >
You might want to consider creating a simple questionnaire to determine why your users aren't using the service.
Questions you should ask:
- Are you using any tool other than Operator Connect for Microsoft Teams? If yes, what?
- Are you having problems with the service? If yes, what?
- Do you need this service moving forward?
Subscribe to our quarterly 'News to use' newsletter. We'll share the latest enhancements and updates to your service with some ready-to-use assets to help you drive in-life adoption.