​Scottish Fixed Telephony Contract

​BT is Scotland’s major provider of telecommunications networks and services. We play a key role in economic, business and community life across the country. The work we do provides an essential platform for new, local business growth.

Why choose us for your critical voice services?

  • As a principal service provider in Scotland – BT is part of the fabric of Scotland.
  • Our service centre is in Thurso, supported by offices and people throughout the country.
  • We deliver a first class, resilient, highly available managed voice service to public bodies across Scotland.
  • We have a unique commercial approach that is proven to bring substantial cost reduction, such as the 30% saving realised by NHS Scotland.
  • We offer a proven delivery model where account management, delivery and specialist teams work together to address your needs. Through this framework contract, we’ll bring these benefits to your organisation.

About the Scottish Fixed Telephony Services Framework

The Scottish fixed telephony services is a multi-supplier contract for the procurement of telephone calls and lines, including line rental.

Our service

We can reduce the cost of your phone bills and make them simpler to manage. Our solution provides a fixed cost for all of your lines inclusive of voice calls and with zero installation charges.

Our “all you can eat“ pricing delivers your lines/channels inclusive of all Local, National, IDD and UK Fixed to Mobile outbound calls for a competitive, simple fixed quarterly rental. The BT service can be ordered on a site by site basis allowing you to select and tailor the appropriate voice solution for each site dependent upon how you use your telephony.


  • Reduced voice costs. NHS Scotland has already benefited from a 30% reduction in costs.
  • A fixed, predictable cost for all of your calls and lines spend making it easy to budget.
  • Easy to buy – frameworks reduces the cost of procurement cost and your time.
  • Management tools - we have a number of MIS tools to help monitor, manage and report both rental and usage and capacity.
  • Enhanced Resilience – delivered from BT’s 99.999 resilient platform, when used in conjunction with other BT voice services, separacy can be delivered at no additional cost making it ideal for your headquarters and other business critical sites.
  • Improved Service Levels – BT Total Care Maintenance – providing a guaranteed 4 hour response and 24 hour fix on a 24/7/365 basis is provided at no additional cost.
  • Reduced Corporate Mobile Spend – No requirement for costly ‘Mobex’ type services as all outbound fixed to mobile calls are included within the quarterly rental.

BT services offered via the Scottish framework contract are available to government organisations in Scotland.

Get in touch

To find out more, please call us

0800 707 6320 We're open 9am-5pm, Monday - Friday

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