​Network Services 2 framework

The Network Services 2 framework (RM3808) provides access to network and telecommunications services with a choice of two procurement tendering options: a catalogue for Direct Award orders or via a competed tender process.

Lot 1 – Data access services

Provision of connectivity services, enabling site to site or site to cloud interconnectivity. Primary service(s): a) Wide area connectivity for the provision of a managed or unmanaged point-to-point data-only connection. b) Wide area connectivity for the provision of a managed or unmanaged point-to-internet/cloud data-only connection. Maximum call-off term is 5 years for Direct Award, or 10 years for tendered opportunities.

Lot 2 – Local connectivity services

Provision of single site connectivity services, including local area networks (LAN) enabling interconnectivity. Primary service(s): a) Local area network (LAN) connectivity services, constrained to a single site, multiple sites in the same locale, campus sites and metropolitan area sites enabling a user to consume a locally hosted service. b) Local connectivity services to connect an end user device to a local service. Maximum call-off term is 5 years for Direct Award, or 10 years for tendered opportunities.

Lot 3 – Traditional telephony services

Provision of traditional telephony, enabling voice services. Primary service(s): a) Voice services enabling a buyer's local traditional telephony equipment to be connected to the PSTN, enabling a user to make and receive telephone calls. b) The ability to connect local exchange equipment to a Telco carrier exchange enabling a user to make and receive telephone calls. Maximum call-off term is 5 years for Direct Award, or 7 years for tendered opportunities.

Lot 4 – Inbound telephony services

Provision of inbound telephony services, enabling call management services. Primary service(s): a) Inbound call management services for contact centre functionality. b) The ability to provide a buyer with a non-geographic number, and deliver all calls to that number to the buyer's nominated location. Maximum call-off term is 5 years for Direct Award, or 10 years for tendered opportunities.

Lot 8 – Video conferencing services

Provision of traditional and IP based video conferencing services. Primary service(s): a) Video conferencing services with the ability to call, connect and share audio-visual communications with another compatible video device over any distance in real time. Maximum call-off term is 5 years for Direct Award, or 7 years for tendered opportunities.

Lot 9 – Audio conferencing services

Provision of traditional and IP based audio conferencing services. Primary service(s): a) Audio conferencing services with the ability to set up an audio only conference on demand. Maximum call-off term is 5 years for Direct Award, or 7 years for tendered opportunities.

Lot 12 – Security & surveillance services

Provision of CCTV and physical security monitoring services. Primary service(s): a) Services to access in real time audio and video activities regarding the security of premises, internal and external.
Maximum call-off term is 5 years for Direct Award, or 7 years for tendered opportunities.

Lot 13 – Contact centre services

Provision of call/contact centre services for the use of buyer employees only.  Primary service(s): a) The ability to make outbound contact, respond to an incoming contact and route the contact to a predefined destination. Maximum call-off term is 5 years for Direct Award, or 7 years for tendered opportunities.

It’s easy to order BT services from CCS frameworks

Use Direct Award under the framework and avoid the cost and time penalties of going through a formal tender. We keep things simple for you with clear pricing, service levels, and terms and conditions.

Contact the account team for your government sector through the dedicated BT frameworks helpdesk to talk through the details and place your orders.

 

 

For information about our framework agreements

Speak to your BT account manager or email our dedicated frameworks helpdesk at ccsframeworks@bt.com

Or call us on 0800 328 8077.

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