Street Hubs – Frequently asked questions
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Street Hubs are cutting-edge payphone upgrades that keep communities connected. They offer a host of free services, including ultrafast Wi-Fi, rapid device charging, a dedicated 999-call button, council services, free UK landline and mobile calls, and two high-definition digital displays used for public service announcements and advertising. We work closely with councils during rollout to help those who live in, work in or visit these places get the most from the digital services at their fingertips.
Street Hubs come at no cost to the taxpayer, national or local. Deployment and maintenance of Street Hubs are funded by revenue from advertising on the digital displays.
In December 2019, BT acquired the digital street unit assets from InLink Limited.
Our Wi-Fi experience is designed to be consistent with the content filters used by UK internet service providers (ISPs) to ensure safety and child protection while using Wi-Fi in a public space.
Not as standard, but they can be added to capture data such as air and noise pollution, outdoor temperature and eventually traffic conditions. This could be used for exciting new ‘smart’ services for local councils and communities based on the Internet of Things.
Street Hub is owned and managed by BT.
Technology changes in the blink of an eye, so Street Hubs are custom-built to keep up with the latest technologies and user experience trends with a modular design and updates through the network.
For the public
Street Hubs provides a free digital service. Ultrafast Wi-Fi, council services via the touchscreen tablet, device charging, and calls to UK landline and mobile phones – all free. International and premium rate phone calls can also be made using a calling card.
Simply plug your charger cable into one of the two fast-charging USB ports located below the headphone jack. These ports are power only, and cannot transfer data to or from a Street Hub.
You can make free phone calls to anywhere in the UK, including mobiles, using the touchpad on the tablet or directly using the keypad.
To make a call using the tablet:
- Tap the screen and choose ‘Make a Call’ on the tablet screen
- Dial the number you wish to call on the touchscreen
- Tap the green handset button to start the call
- When you finish your call, press the red handset button to hang up.
To make a call using the keypad:
- Dial the number you wish to call on the keypad
- Tap the green handset button on the bottom right of the keypad to start the call
- When you finish your call, press the red handset button above the ‘Call’ button to hang up.
Need to adjust the call volume? Use the plus (+) and minus (-) or up and down buttons on the keypad (depending on the unit) to turn the volume up or down. You can also plug in your headphones for more privacy.
Yes, you can make an international call using any international calling card with a UK number. Just follow the instructions on your card.
In an emergency, push the red 999 button twice to connect to the emergency operator.
With speeds up to one gigabit, Street Hub Wi-Fi is most likely the fastest you’ve ever experienced, with no data caps or annoying ads.
Not always, many factors can affect the real bandwidth available to a connected device. Among these are the number of devices connected, individual device performance, radio interference in the environment from wireless or other electronic devices, and the speed of the services being accessed. It’s rare to get the full gigabit, but by providing a gigabit network we’re ensuring the best possible performance for all.
A Street Hub can support hundreds of users simultaneously up to 100 or 150 metres from each unit. Performance depends on the activity, and the network is always shared equally with all connected users.
Street Hubs have an integrated custom Android tablet, providing users with free access to council services, charity information, maps, weather and free UK national landline and mobile phone calls.
This will vary depending on the services available online from local councils and charities.
Any personal information that we store about users is encrypted – your email address cannot be read without a special key. This is the most effective way to secure data. As with any public Wi-Fi network, we recommend that you always look for the secure lock symbol on your browser bar if you are transmitting any sensitive information.
As always, be vigilant while using personal devices on the street or using the free Street Hub tablet. Be mindful of your surroundings and use your device’s security features just in case your device happens to fall into the wrong hands.
Street Hub tablet sessions time out after 30 or 45 seconds of inactivity, wiping all user sessions clean.
Street Hub is committed to protecting and respecting your privacy. We do not hold or share your data. Our Privacy Notice is available if you would like to know more.
We’ve partnered with our Global team to provide outdoor advertising for 500 Street Hubs across the UK. If you’d like to enquire about this, please contact Global at: https://global.com/contact