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Cloud Voice Express with fibre broadband

Discover the benefits of Cloud Voice Express today. Our latest digital phone line, our best broadband connection – together in one bundle. Exclusively with BT.

Cloud Voice Express – the digital phone line that goes where you go

Cloud Voice Express lets you make and take calls on your business number from anywhere. So you can take your business phone wherever your business takes you.

 You can divert your calls and block nuisance calls. Plus Cloud Voice Express automatically converts your voicemails to text. Letting you stay in touch and in control wherever you go.

Choosing Cloud Voice Express

Do I need broadband?

Yes, you’ll need fibre broadband to connect Cloud Voice Express. It’s so easy to buy the two together. Just choose a bundle with Cloud Voice Express digital phone line and Superfast or Ultrafast fibre broadband. Cloud Voice Express is not available with original broadband.

Broadband type

Cloud Voice Express works exclusively with BT fibre broadband. Superfast Fibre gives speeds up to 76Mbps. And we’re rolling out Ultrafast Fibre (up to 314Mbps) too. Original non-fibre broadband doesn’t have the speeds to support Cloud Voice Express.

Get Cloud Voice Express

First, check availability to make sure you can choose fibre broadband. Then choose a Fibre & Digital Phone Line bundle that offers Cloud Voice Express rather than a traditional phone line.

Go further with Cloud Voice Express

Work on the go with the app

With the Cloud Voice Express app, you can cleverly manage calls wherever work takes you. And get voicemail messages converted to text.

Keep the same number for life

Keep using your business number with Cloud Voice Express. No matter where you move, you won’t lose the number – or your business identity.

Say goodbye to nuisance calls

Call Filter automatically blocks calls from BT’s blacklist of certified nuisance numbers to stop unwanted calls from reaching you.

Included with Cloud Voice Express

Cloud Voice Express user pack

Every fibre and digital phone line bundle includes a Cloud Voice Express user pack. This gives you:

  • One geographical phone number
  • W60B base station with a W56H digital handset
  • Your choice of Pay As You Go calling plan or unlimited calls
  • Configurable phone features using an online portal
  • BT Cloud Voice Express app: make and receive calls from your business landline number on your mobile
The app that lets you work on the go

Download the Cloud Voice Express app to make and receive calls on your business number from your smartphone. So you can take your business anywhere.

Keep the same number for life

You can keep using your business number with Cloud Voice Express for life, so your local presence and business identity stay with you, no matter where you move.

Call Filter – say goodbye to nuisance calls

Call Filter automatically blocks calls from BT’s blacklist of certified nuisance numbers to stop unwanted calls from reaching you, letting you focus on what really matters.

Voicemail that works harder for you

With Cloud Voice Express, messages are converted to text and sent to your mobile so you can listen to all your messages straight from the app. You never have to call a mailbox and you can even skip to the message you want, making life easier and saving you time.

Call Divert – take control of your calls

With Cloud Voice Express you never need to miss a call unless you want to. With the call divert feature you can send calls to voicemail or to someone else if you can’t answer or when you don’t want to be disturbed.

New digital phone

With Cloud Voice Express you’ll get a brand new desk phone for no extra charge. So you can really get the most from your digital phone line in your workplace.

Easy online management

Make the most of your new Cloud Voice Express features in My Account. Everything’s in one place in your secure area of our site. So you can now manage Cloud Voice Express as well as track your order, view your bills and report a fault online.

Support 24/7

Our UK-based business experts are on hand around the clock with fast, free support for your digital phone line. We’ll aim to fix any fault by the end of the next working day.


How easy is it to switch to Cloud Voice Express?

Very easy. You choose when you want the switch to happen, and we’ll take care of switching for you – hassle free.

Your current phone line will keep working until your new digital phone is up and running. We'll tell you when to plug in your new phone, which will start the transfer of your phone number onto your new digital phone line.

There will be a short period when you stop getting calls, but in most cases this will be less than 20 minutes.

Can I transfer my existing phone number to Cloud Voice Express?

Yes. If you already have a phone line, you can transfer this number over to your Cloud Voice Express digital phone line when you switch. So you can keep your number – even if you’re moving to a new area.

And if you move again, you can keep using the same number for life.

What benefits will Cloud Voice Express give me?

Cloud Voice Express uses new technology designed for small businesses. By connecting over fibre broadband instead of using traditional copper wiring, Cloud Voice Express gives you a more flexible way of working, both now and in future.

Here are just some of the benefits of choosing Cloud Voice Express:


  • Make and take calls on mobiles and tablets
  • Block unwanted calls from nuisance numbers
  • Keep your number even if you move to a new area
  • Convert your voicemails to text to keep a record of them
  • Get mobile alerts when there’s a new voicemail
  • Manage account and features online
How do I take Cloud Voice Express calls on my smartphone?

Simply download the Cloud Voice Express app to your smartphone. You’ll find it on the App Store and Google Play.

When it’s up and running on your smartphone, you can use the Cloud Voice Express app to make and take calls on your business number, wherever you go.

Things you need to know

Terms, conditions and legal stuff


Prices exclude VAT of 20%. Your bundle service is subject to terms and conditions found under the BT Bundles heading at under the Broadband and Internet dropdown.

You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price – see Section 59, Part 2 of the BT Price List found at

Installation charges

You will incur a £125 charge for a new line or £40 for reactivation of an existing line or for taking over a working line. There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges – see Section 45, Part 1 of the BT Price List found at

Price that won’t go up for duration of your contract

Fixed price guaranteed for the duration of your minimum contract term and applies to your monthly bundle price only. Excludes all other charges such as add-ons or out of bundle charges.

Business broadband discounts

These offers are for new and renewing customers taking one of the eligible phone line, broadband, and calls packages. The offers are not available to customers who are regrading their business broadband; moving from BT’s home broadband service to business broadband; or starting a new contract on their existing business broadband service.

Customers with an existing business phone line can only buy a discounted package if the line does not already have broadband on it. Those customers will start a new contract on their existing phone line when they buy a discounted package.

Termination of existing PSTN service

By signing up to a new Cloud Voice Express service, your existing BT PSTN service will terminate. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms or prices as you may previously have had.

Minimum Guaranteed Download Speed (Speed promise)

Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any sice already received) but you must return any BT Hub. See under the Broadband and internet section for more information.

999 calls

Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.

Digital phone line bundles only available from BT

Correct as at 24 June 2019.

BT Business Broadband

BT Business Broadband requires a BT Business phone line. You’ll need to sign-up to a minimum contract. Terms and conditions apply. See under the Broadband and Internet Services section for more information.


We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme at

4G Assure and ‘always connected guarantee’

Included with Enhanced bundles only. 4G Assure works over copper, fibre and static IP. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary.

We deliver 4G Assure the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.

If your 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £25 compensation. To be eligible for compensation you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim per month. Compensation will be paid once the fixed line fault is resolved.

For full details, please see the Terms for Business, Broadband and internet section of our terms and conditions

ISPA award

“Best Customer Solution 2019” is a trade mark of the Internet Services Providers’ Association, used under licence.

Speed estimates

The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether wi-fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.

UK’s largest wi-fi network

You can get onto our wi-fi as long as you're in one of our wi-fi hotspots and your device has wireless internet.

Unlimited calls plan

Calls to UK landlines and mobiles are free for up to an hour. If your call lasts longer than an hour then you pay by the minute. Simply hang up the call and call back within each hour. You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List. See your terms and conditions for more information found at under the ‘IP Communications’ heading.

Upgrade at any time

See terms and conditions at


Several factors can affect your speed (such as distance to the street cabinet). To check the speed at this location visit: Not all lines in Ultrafast enabled areas can support the Ultrafast service. Visit to see if your line can.


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