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We're changing some of our prices from 1st April 2023. Find out what's changing by visiting bt.com/pricechange2023.

Reliable connections for voice and data

Integrated Services Digital Network (ISDN) is a high-performance service that delivers broadcast-quality voice and continuous, extremely reliable data transmission.

 

Continuous data transmission makes it ideal for use with EPOS machines and intelligent tills in shops. And that makes it especially useful in areas with patchy broadband coverage.

Our ISDN options

ISDN2

Great for small businesses

Essential info:
  • From £33.78 a month per channel (ex VAT)
  • 2 channels
  • Installation variable - up to £375
  • Can't connect to a switch
  • 9 MSN extension numbers
ISDN2e system

Connect to a small phone system

Essential info:
  • From £33.78 a month per channel (ex VAT)
  • 2 -60 channels
  • Installation variable - up to £375
  • Can connect small switches
  • Unlimited DDI extension numbers
ISDN30e

Great for large businesses

Essential info:
  • From £31.05 a month per channel (ex VAT)
  • 8+ channels
  • Installation variable - up to £160
  • Can connect any switch
  • Unlimited DDI extension numbers
Business man standing at a desk

ISDN2

For small businesses that can’t afford any breaks in data transmission. With ISDN2e System you can connect to a small switch (like Avaya IP office) with up to 60 channels. Channels are sold in pairs and can be bonded to increase bandwidth for things like reliable video conferencing.

ISDN2

For small businesses that can’t afford any breaks in data transmission. With ISDN2e System you can connect to a small switch (like Avaya IP office) with up to 60 channels. Channels are sold in pairs and can be bonded to increase bandwidth for things like reliable video conferencing.

Business man standing at a desk

ISDN2

For small businesses that can’t afford any breaks in data transmission. With ISDN2e System you can connect to a small switch (like Avaya IP office) with up to 60 channels. Channels are sold in pairs and can be bonded to increase bandwidth for things like reliable video conferencing.

Business man standing at a desk

ISDN2

For small businesses that can’t afford any breaks in data transmission. With ISDN2e System you can connect to a small switch (like Avaya IP office) with up to 60 channels. Channels are sold in pairs and can be bonded to increase bandwidth for things like reliable video conferencing.

Business man standing at a desk
Warehouse manager

ISDN30

For large businesses that need high-quality video conferencing, consistent transfer of large data files, or that operate call centres. Customers get an unlimited number of channels (sold singularly) and can also bond channels to increase bandwidth. ISDN30 supports WAN to link two or more sites. 

Warehouse manager

ISDN30

For large businesses that need high-quality video conferencing, consistent transfer of large data files, or that operate call centres. Customers get an unlimited number of channels (sold singularly) and can also bond channels to increase bandwidth. ISDN30 supports WAN to link two or more sites. 

Warehouse manager

ISDN30

For large businesses that need high-quality video conferencing, consistent transfer of large data files, or that operate call centres. Customers get an unlimited number of channels (sold singularly) and can also bond channels to increase bandwidth. ISDN30 supports WAN to link two or more sites. 

Warehouse manager

ISDN30

For large businesses that need high-quality video conferencing, consistent transfer of large data files, or that operate call centres. Customers get an unlimited number of channels (sold singularly) and can also bond channels to increase bandwidth. ISDN30 supports WAN to link two or more sites. 

Included as standard

Help and support

We will aim to fix your phone line fault by the end of the next working day.

You can report faults 24/7/365 online or by phone:

call - 0800 800 154

But you may not need to contact us at all: our comprehensive set of FAQs and help articles on our website, plus help from other customers on our support forums,  should answer most questions.

Optional extras

ISDN30 Assurance Continuity: alternative and diverse routing

Protection against both cable and local exchange failure.

  • We provide your ISDN over 2 different routes
  • Different cables, ducts (where available), and building entry points
  • Routing from 2 exchanges to your premises 

 

ISDN30e Assurance Continuity: site assurance option 1

If your site has been compromised, we’ll divert all your incoming calls to a single pre-arranged number.

ISDN30e Assurance Continuity: site assurance option 2

ISDN30e channels duplicated at a standby site that we activate when you can’t use your main site.

ISDN30e Assurance Continuity: dual parenting

We connect your site to 2 exchanges with the same number range across both exchanges. 

So if one exchange fails, you’ll still get your incoming calls delivered from the second exchange. 

Add more DDI numbers to your ISDN30e

If you’d like to add direct dial in numbers to your lines you can upgrade from £4.81 per channel per month (ex VAT).

Faster fault fix

2 options for more rapid fault fixes.

Total care

We will aim to fix any faults within 24 hours of you telling us about the fault (including weekends and public holidays).

Costs  

ISDN2 and ISDN2e System: £6.49 a month extra for each pair of channels (ex VAT)

ISDN30e: £4.14 a month extra (ex VAT) for each channel 

Critical care

We will aim to fix any faults within 6 hours of you telling us about the fault (including weekends and public holidays).

Costs 

ISDN2 and ISDN2e System: £8.70 a month extra for each pair of channels (ex VAT)

ISDN30e: £5.95 a month extra for each channel (ex VAT)

Why BT

Unlimited calls

Unlimited UK calls for just £12 a month.

Over 900k customers

More UK businesses trust us with their communications.

Round-the-clock support

24/7 online fault reporting and service status.

Unlimited calls

Unlimited UK calls for just £12 a month.

Over 900k customers

More UK businesses trust us with their communications.

Round-the-clock support

24/7 online fault reporting and service status.

Techie stuff

ISDN2

Technical details about ISDN2.

  • Internet connection speed on each channel is 64kbps, which you can combine for faster transmission
  • If you connect devices directly to the ISDN circuit, you can have up to 9 additional MSN (Multi-Subscriber Numbering) numbers

 

ISDN2e System

Technical details about ISDN2e System.

  • If you connect devices directly to the ISDN circuit, you can have up to 9  additional MSN (Multi-Subscriber Numbering) numbers
  • Internet connection speed on each channel is 64kbps, which you can combine for faster transmission
  • Bond channels together for faster transmission for high-quality video conferencing and transferring large data files
  • If you use a switch (PBX), you can have an unlimited number of DDI numbers (extra charges apply)

 

ISDN30e

Technical details about ISDN30

  • Each bearer carries 30 64kbps channels
  • Bond channels together for faster transmission for high-quality video conferencing and transferring large data files
  • If you use a switch (PBX), you can have an unlimited number of DDI numbers (extra charges apply)
  • You can create a Wide Area Network (WAN) by linking 2 or more Local Area Networks (LAN) so you can link multiple sites together
  • 2 configurations available: ETSI and DASS

 

Discover our voice and collaboration solutions