Overview

With a MiCloud phone system, you have the tools to help your business work better – now and in the future. It’s all built in. Conference calling and desktop sharing make team meetings easy. And features like call routing help you stay in touch with your customers and each other.

If your company needs to keep track of customer calls, emails, social messages and beyond, MiCloud Advance with contact centre can cover it. It can show your staff a history of a customer’s interactions as soon as they pick up the phone. So you’ll have all the background know-how you need to keep your customers happy.

How it works

The brains of the MiCloud are in a secure UK-based data centre. And there's always a backup system on standby, ready to spring into action if an unexpected event should happen. Information and voice calls securely traverse the public internet to reach their final destination using voice over internet protocols (VoIP). Employees enjoy the same communications functionality whether they’re in an office, on the road, or working from home.

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Included as standard with MiCloud and MiCloud Advance

Hosted in the cloud

You won't need to invest in as much hardware, plus upgrades and updates are automatic and free. And with one monthly price for the features you choose, costs are simple too.

All the business communication features you’d expect from a phone system

Audio, video and web conferencing

MiCloud’s conferencing features help speed up decision making by enabling teamwork from anywhere. Team meetings and training are a breeze, and doing things remotely means you don’t have to worry about travelling costs.

Auto attendant, recorded announcements and voicemail

Present professional greetings to your callers and route them quickly to the right department. And get voicemails sent to your email as audio files.

Range of desktop phones

There’s a range of handsets to choose from, so everyone can have the tools they need. We’ve also got accessories to make your phones work harder, including headsets, cordless handsets, expansion modules and conference phones.

Mobile and desktop softphones

Stay in touch with your customers and clients wherever you’re working, and enjoy all the features you get in the office on your laptop or mobile.

Collaboration tools

IM – ask a colleague a quick question while you’re still on the phone

Presence – find out who’s available and who’s out of the office, and decide the best way to reach them

MiTeam – provides a highly collaborative workspace for team-based meetings, conversations, collaboration and project management

Business-grade security

With built-in security and a team of experts looking after the security of the cloud, you can relax knowing we’ve got it covered.

A name you can trust

We’re a Mitel Premium Partner and experts in the cloud, so we’re well qualified to look after every part of your set up. We’ll walk you through everything, from installation and support, right through to billing.

A flexible solution

If you need different features for different people, that’s no problem – you can mix and match depending on who needs what. Better yet, you can make changes day or night using the online portal.

Extra benefits with MiCloud Advance

Contact centre application

MiCloud Advance includes a contact centre option. It lets you track, record and manage the conversations you have with customers across phone calls, fax, email, web chat and social media.

Real time analytics

Real-time analytics tools for forecasting and reporting on agents and queues, managing contact centre performance, and analysing traffic.

Additional business continuity services

Where service is business critical there’s also the option of additional business continuity services, including dual data centre backup in a separate UK location.

Why BT Business?

Get the right solution for your business from BT Local Business experts
Unbeatable local knowledge, national resources, and personal service
Personal contact helps us get to know you and your business challenges
We’re the leading provider of phone systems in the UK, right on your doorstep

FAQs

I currently have MiVoice. Can I upgrade to MiCloud?

Absolutely. Contact us now to discuss your options.

I already have MiCloud. Where can I find help?

Firstly take a look at our online help or give us a call on 0800 181 556.

    

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