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We're open 8am - 6pm Monday - Friday

What's the difference?

  • Standard broadband

    Standard business broadband is all you need for email access and internet browsing (as long as you don't use a lot of data).

  • Premium broadband

    Premium business broadband also includes unlimited data, UK-based IT support for up to 3 computers, and a Microsoft Office 365 Business Essentials licence.

  • Leased line

    A leased line is a private line with guaranteed speeds and reliability, essential for when internet access is critical to your business.

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Need help choosing?

All options are based on a 24 months and exclude VAT. 12 month options are available when you order.

Important price changes

Just so that you know ...

We're changing some of our prices from 1st October 2016. Find out what's changing below ...

 

Overview

Why business-grade broadband matters 

standard broadband monitor

While the actual connection to the internet is the same for a business as it is at home, the needs of a business are different to those of a consumer. There’s more to consider than just speed and price.

When your business depends on a reliable internet connection, you need reassurance about performance. If something goes wrong, the consequences are way more serious than if your home broadband goes down.

That’s why business-grade broadband is really about support. Business broadband has faster repair times (and options for even quicker fixes), online diagnostics, reporting, and tracking, and 24/7 access to specialist support.

Included as standard

BT Business Hub wireless router

Connects your office and enabled devices to the internet.

BT Business Hub 3/5

With broadband you'll get a BT Business Hub 3 router as standard and with Infinity fibre broadband you'll get our faster BT Business Hub 5.

Both routers provide a firewall between you and the internet; they have password-protected wireless access; and they have Ethernet ports for if you want to directly connect devices for higher performance.

(For either option there's an £8 delivery charge).

Access to 5 million BT Wi-fi UK hotspots

Get free, unlimited data when you're connected to a BT Wi-fi hotspot.

As the account holder, you get one free BT Wi-fi unlimited subscription - worth £15 a month - which you can start using as soon as you get your order confirmation (that’s right: before we’ve even connected your broadband!).

BT Wi-fi hotspots are available in places like cafés, hotels, pubs, city centres and many independent businesses. Find your nearest BT Wi-fi hotspots here.

We’ve got hotspots all over the UK, including at:

  • Thistle, Hilton, and Hastings hotels
  • Starbucks, coffee shops, railway stations, and shopping areas
  • Conference centres, exhibition venues, and law courts
  • Airport terminals and lounges (Etihad Airways, American Airlines, and Flybe, for example)
  • Welcome Break motorway service stations

Broadband support 24/7

Support for your broadband 24 hours a day: online self-help tools, reporting, tracking, and FAQs.

Even with our network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.

  • Support centres are available 24/7 and free to call
  • Online chat is available 8am to 8pm Monday-Friday
  • Fault reporting and tracking are always available online
  • The Help section of our website has answers to many frequently asked questions
  • See if other customers can help on our community support forum

If we can’t help you remotely, we can send one of our engineers to fix it –

  • Standard broadband or Infinity options - we'll aim to fix your fault within 2 working days of you reporting the fault to us
  • Unlimited and Premium broadband or Infinity options - we'll aim to fix your fault by the end of the next working day

The response times shown here assume that you report the fault to us (either online or by phone call) before 6pm on a working day.

10 email addresses & 50MB of web space

Enough email addresses to get started and web space to create a business website.

You can create email addresses on your domain. For example: 

  • service@yourcompany.com
  • sales@yourcompany.com
  • info@yourcompany.com

50MB of web space enables your business to establish an online presence.

Microsoft Office 365 with 1TB of cloud storage

Access to Office applications online so you can create and access documents anytime, anywhere, on any device.

Microsoft Office applications

You’ll get a single user licence for MS Office 365 Business Essentials (for the length of your broadband contract) worth £5 a month when you buy any of the following options -

  • Premium Broadband
  • Unlimited Infinity
  • Premium Infinity

This gives you access to -

  • 1TB of storage for your documents with OneDrive for Business
  • Business-class email with 50GB storage
  • Access to Professional Office applications online so you can create and access documents anytime, anywhere, on any device

PC and Mac support 24/7

Technical support for your broadband and up to 3 PCs or Macs, 24 hours a day.

You’ll get BT Tech Heads included as standard with Premium Broadband and Premium Infinity, giving you remote technical support on a wide range of IT issues for up to 3 computers (PCs or Macs).

We call our IT experts the "BT Tech Heads". They'll help you with a wide range of IT problems, not just broadband. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Our UK-based agents are available 24/7 and are free to call.

Upgrade your broadband at anytime

Change to any available superior service in your area, anytime you want.

If you are in a non-fibre area and you’re currently on standard broadband, you can upgrade to fibre as soon as it’s available at your address.

And if you want to upgrade from standard broadband (10GB) or standard Infinity (50GB) to a service with unlimited usage, you can do so at any time.

Upgrades are subject to standard BT terms & conditions.

Optional extras

Upgrade to faster router

If you're not in a fibre area, boost performance in your office with the award-winning* BT Business Hub 5.

BT Business Hub 5

This router has Smart Wireless, which finds the strongest available signal, and dual-band technology, which gives you excellent performance at close range and further away. And through smart diagnostics, it even looks for issues and corrects them before you know they're there.

It’s got 4 GigE Ethernet LAN ports for fast wired connections, and Multi NAT technology, which allows you to have a private network using your Static IP addresses.

You can upgrade to the BT Business Hub 5 Router for just £90.00, plus delivery charge of £8.

*‘Best VoIP Customer Premises Equipment’, ITSPA Awards 2015

IT Support for PCs, Macs, devices and servers 24/7

Technical support for your broadband, PCs, Macs, smartphones, tablets, servers and software, 24 hours a day.

Based in the UK, our Enhanced IT Support works like your own remote IT department. You get help and guidance without having the expense of employing, training, and paying for your own IT experts.

  • Support for your software and hardware: PC, Mac, smartphones and tablet 
  • Virus removal 
  • Reinstall and upgrade of your operating system 
  • Application support for your BT Business Apps subscriptions

Cover 5 devices for just £7.50 a month.

Static IP address

A static IP address is unique to you and does not change. You'll need one if you’re running servers, websites, FTP hosting, or if you want to ...

  • Connect to your computer from anywhere in the world
  • Run your own email server (and associate it with your domain name)
  • Point domain names to your servers and equiptment
  • Set up your own secure Virtual Private Network
  • Run your own website and FTP server
  • Run CCTV off your network

1 static IP address - £5.50

5 static IP addresses - £8.50 

13 static IP addresses - £15.50

Buy a mobile, tablet or SIM-only plan with broadband, fibre or one of our package deals and receive £5 off your monthly mobile bill.

Buying broadband?
Get £5 a month off mobile!

Thinking about a new mobile deal, too?

Add any of our mobile or SIM-only plans to your broadband or package orders and you'll get £5 a month off your mobile plan.

Offer available to customers who take out a new broadband, fibre, or package contract, or customers who renew their existing broadband or fibre contract.

Why BT Business?

Free router with all options
Free BT Wi-fi included
24/7 technical support

FAQs

When will I be able to get superfast fibre broadband?

Take a look at our fibre availability checker to see which of our fibre products are available at your premises.

If you've already done that and found that it's not yet available, check the Openreach site to find out the superfast fibre broadband rollout plans for where you are.

How do I access the more than 5 million BT Wi-fi hotspots around the UK

Select the BT Wi-fi network from the available networks on your device then login with your ‘@btconnect.com' details (we gave you these when you joined us).

To make it really easy, there's also a BT Wi-fi app.

Find out more with our BT Wi-fi FAQs and videos

How long will it take to get my broadband up and running?

It depends on what you’re after and local availability, but our minimum lead times are –

To switch broadband from another supplier
10 days

To switch broadband and phone line from another supplier
10 days

Change from BT home broadband to BT business broadband
5 days

Install new phone line and broadband
10 days

How easy is it to install fibre or broadband?

Very!

We do all the work at the exchange and in the street cabinet.

Depending on the product you order and the speeds available at your premises, you'll either plug in the BT Hub yourself or we'll send an engineer out to you.

The Hub comes with simple instructions so you shouldn't have any problems. And if you're an existing Infinity customer upgrading your package, you don't need to do a thing – stick with your existing Hub, and we'll take care of the rest.

I’ve checked my availability and the prices have gone up for broadband. Why is that?

Our costs vary from place to place so depending on where your business is, you may see higher, or lower, prices.

Does ‘Unlimited' really mean unlimited?

Yes!

How do I upgrade my existing broadband?

You can upgrade your broadband or fibre online at any time.

1. See what's available by using our broadband and fibre checker

2. Use the Order now buttons to order the new broadband or fibre online

When you upgrade you'll start a new contract that will run for 12 or 24 months (depending what you choose) from when you upgrade.

How will you help me keep track of how much data I'm using?

If you're on either of our limited services, BT Broadband (10GB limit) or BT Infinity (50GB limit), we'll send you an email when you're close to using 80% of your data allowance.

You can also keep an eye on your usage by logging into your My BT Business account. Then go to Manage services and click on Broadband checker.

Why not stop worrying about data usage altogether by upgrading to one of our Unlimited broadband or fibre options?

1. See what's available by using our broadband and fibre checker

2. Use the Order now buttons to order the new broadband or fibre online

How do I buy more licences for my Microsoft Office 365 Business Essentials account?

Just call us on 0800 028 2075 and we’ll add more licences for you.

Will I need a new router?

You'll need a router to get up and running. But don't worry, if you're a new customer you'll receive either our Hub 3 or Hub 5, depending on whether you're going for broadband or superfast fibre broadband.

If you're an existing broadband customer and you've upgraded to superfast fibre broadband, we'll send you out a brand new Hub 5.

If you're an existing broadband or superfast broadband customer and you want to change to an Unlimited or Premium service (but not the type of broadband - broadband or fibre - you're using), then you can carry on using the hub you already have. 

Things you need to know

Legal stuff

Terms and legal stuff for you to download

BT Business Broadband terms can be found at www.bt.com/terms under the Broadband and Internet Services dropdown in the menu.

Support

All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.

This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.

If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.

See our terms and conditions.


There are several factors that can affect your speed, including:

Distance between your premises and your telephone exchange.
Distance between your installation point and the green cabinet in the street.
The condition, length, and amount of your internal wiring.
The equipment you're using.
You'll get a more consistent speed with fibre broadband than you would with standard broadband.

Speed may vary at certain times. See our terms and conditions for details.

Contact us

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