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Standard Broadband renewal - 24 months
For users that want low level email and web-surfing
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Included as standard
Access to 5 million BT Wi-fi UK hotspots
Online fault reporting and diagnostics available 24/7 365 days a year.
As the account holder you'll continue to get one free BT Wi-fi unlimited subscription which is worth £15 a month.
BT Wi-fi hotspots are available in places like cafés, hotels, pubs, city centres and independent businesses, find your nearest BT Wi-fi hotspots here.
We’ve got hotspots all over the UK, including at:
- Thistle, Hilton, and Hastings hotels
- Starbucks, coffee shops, railway stations, and shopping areas
- Conference centres, exhibition venues, and law courts
- Airport terminals and lounges (Etihad Airways, American Airlines, and Flybe for example)
- Welcome Break motorway service stations
Broadband support 24/7
Continued support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.
Even with our network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.
- Support centres are available 24/7 and free to call
- Online chat is available 8am to 8pm Monday-Friday
- Fault reporting and tracking are always available online
- The Help section of our website has answers to many frequently asked questions
- See if other customers can help on our community support forum
If we can’t help you remotely, we can send one of our engineers to fix it –
- For Standard Broadband we'll aim to fix your fault within 2 working days of you reporting the fault to us
The response times shown here assume that you report the fault to us (either online or by phone call) before 6pm on a working day.
Up to 10 email addresses
You can personalise these by creating email addresses for your different business areas in order to manage incoming emails.
Will I lose service if I renew?
The service is not affected in the event of a contract renewal. Equally, the services remain unaffected if you choose not to renew the existing contract. In this case there will be no new Minimum Period, however a 28 day notice period will exist should you wish to leave.
How will you help me keep track of how much data I'm using?
If you're on either of our limited services, BT Broadband (10GB limit) or BT Infinity (50GB limit), we'll send you an email when you're close to using 80% of your data allowance.
You can also keep an eye on your usage by logging into your My BT Business account. Then go to Manage Services and click on Broadband Checker.
Why not stop worrying about additional usage charges altogether by upgrading to one of our Unlimited broadband or fibre options?
Will I need a new router?
No you won't. You can carry on using the hub you already have. This saves you the hassle of installing a new one.
How do I access the more than 5 million BT Wi-fi hotspots around the UK?
Select the BT Wi-fi network from the available networks on your device then login with your '@btconnect.com' details (we gave you these when you joined us).
To make it really easy, there's also a BT Wi-fi app.
Find out more with our BT Wi-fi FAQs and videos
How quickly will I be back up and running if something goes wrong?
It depends on the type of broadband or fibre that you have. The response times shown here assume that you report the fault to us (either online or by phone call) before 6pm on a working day.
We'll aim to fix your fault within 2 working days of you reporting the fault to us.
Things you need to know
Terms and legal stuff for you to download
BT Business Broadband terms can be found at www.bt.com/terms under the Broadband and Internet Services dropdown in the menu.
All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.
This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.
If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.
BT Sport app
The BT Sport app is only available to new BT Business customers taking a Premium Broadband, Unlimited Infinity, or Premium Infinity service, either as a standalone purchase or as part of a package with a BT Business phone line.
BT Sport content is subject to change at any time.
The app is available for personal, non-commercial use and will only work on iOS 7 and above, Android OS 4.1, and Windows 10 smartphones and tablets. You can use the app to stream BT Sport programming on a maximum of two compatible devices at the same time.
Information about speed estimates
The speed ranges indicated above are estimates. Your actual broadband speeds will depend upon a number of factors, including the distance of your premises from the exchange, the quality of your line, the number of people using the broadband connection simultaneously, and the equipment you use.
It can take up to ten days for the line to settle at its maximum stable speed. Find out more about the types of things that could impact your broadband service.
Information about the Code
We've signed up to Ofcom’s Voluntary Business Broadband Speeds code of practice.
We aim to provide you with the fastest speed available on your line. Find out more about our commitments under the code of practice.
Our chat agents are based in the UK
Chat open from: 8am - 6pm / Monday - Friday
Chat open / Monday-FridayOpen a sales chat
Chat is closed
Chat open from: 8am - 6pm / Monday - Friday
Chat open / Monday-Friday