Choose an Enhanced BT Halo for business bundle and you can have next day 4G connection.

That’s because our Enhanced bundles include 4G Assure – the internet back-up only available with BT Business.

As soon as you place your Enhanced order, we’ll send your 4G Assure out to you.

So you can be up and running using 4G the very next day. Even before your fibre broadband’s been connected.

If you're switching from another provider, our minimum lead time to install a new connection is 10 working days.

Very easy. You choose when you want the switch to happen, and we’ll take care of switching for you – hassle free.

Your current phone line will keep working until your new digital phone is up and running. We'll tell you when to plug in your new phone, which will start the transfer of your phone number onto your new digital phone line.

There will be a short period when you stop getting calls, but in most cases this will be less than 20 minutes.

And to make things even easier, you can also manage your new digital phone line from your mobile – just download our app to get up and running.

Yes. If you already have a phone line, you can transfer this number over to your digital phone line when you switch. So you can keep your number – even if you’re moving to a new area.

And if you move again, you can keep using the same number for life.

Our digital phone lines are new technology designed for small businesses. By connecting over the internet instead of using traditional copper wiring, digital phone lines give you a more flexible way of working, both now and in future.

Here are just some of the benefits of choosing a digital phone line from us:

• Make and take calls on mobiles
• We'll automatically block unwanted calls from nuisance numbers
• Keep your number even if you move to a new area
• Convert your voicemails to text to keep a record of them
• Get mobile alerts when there’s a new voicemail
• Manage account and features online

Yes. Because we’ve bundled our business digital phone with our best ever fibre broadband and our latest hub, we can make sure that your digital phone calls are prioritised to guarantee quality.

We aim to deliver new mobiles and SIMs within the next working day.

Yes, we’ll send you a brand new handset when you choose a digital phone line from us – it’s included in the price.

If you need more handsets, you can add them for £75 each excluding VAT.

Yes, we have lots of information on the features and benefits you enjoy when you choose fibre broadband, a digital phone line and a mobile plan together. 

More about BT Halo for business

General

Prices exclude VAT of 20%. Your service is subject to terms and conditions found at https://business.bt.com/terms/ under the Broadband and internet and Mobile services sections. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full standard price see Section 59, Part 4 and Section 10b of the BT Price List found at www.bt.com/pricing.

Installation charges

You will incur a £125 charge for a new line or £20 for reactivation of an existing line or for taking over a working line. You will incur a one-off charge of £30 for each Cloud Voice Express digital phone line. Prices exclude 20% VAT.   There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges see Section 45, Part 1 of the BT Price List found at www.bt.com/pricing. By signing up to Cloud Voice Express your existing BT PSTN service will terminate. Once terminated, BT may not be able to re instate your PSTN service on the same commercial terms as you may previously have had. Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.

Fixed Price Guarantee

Fixed price guaranteed for the duration of your minimum contract term and applies to your monthly bundle price and monthly mobile price only. Excludes all other services such as add-ons or out of bundle charges.

Termination of existing PSTN service

By signing up to a new Cloud Voice Express service, your existing BT PSTN service will terminate. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms or prices as you may previously have had.

Speed Promise

Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Please see minimum guaranteed download speed for more information.

999 calls

Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.

Compensation

We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme at business.bt.com/compensation-scheme-broadband

Always Connected Guarantee for 4G Assure

If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. 4G Assure works over copper, fibre and static IP. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. 84% UK 4G coverage as of December 2019. We deliver 4G Assure the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays. If your 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £25 compensation. To be eligible for compensation you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim per month. Compensation will be paid once the fixed line fault is resolved.

Speed Estimates

The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.

Unlimited calls on Cloud Voice Express

Calls to UK landlines and mobiles are free for up to an hour. If your call lasts longer than an hour, then you pay by the minute. Simply hang up the call and call back within each hour. You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List found at www.bt.com/pricing. See your terms and conditions for more information found at business.bt.com/terms under the ‘IP Communications’ heading.

Ultrafast

Several factors can affect your speed (such as distance to the street cabinet). To check the speed at this location visit: business.bt.com/products/broadband. Not all lines in Ultrafast enabled areas can support the Ultrafast service.

Keep the same number for life

Subject to having a Cloud Voice Express service with BT. BT has the right to cease your number in certain circumstances. See the Cloud Voice Express terms at https://business.bt.com/terms/ under the ‘IP Communications’ heading for details.

Cloud Voice Express app

The Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection.

Mobile

Mobile speeds vary by location, coverage and demand.

ISPA award

“Best Customer Solution 2019” is a trade mark of the Internet Services Providers’ Association, used under licence.