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Digital transformation in retail

There’s a new world of possibilities for retailers

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Making the Digital Retail experience better for customers and colleagues

It's time for retailers to make more of digital - in store and online. You can't afford to stand still, and getting it right could have a huge impact on your business.

We'll help you develop your plans into a roadmap for your digital transformation. With our insight, you'll be able to spot challenges early and plan ahead. And as a managed services provider, we'll be there for your entire journey.

See how we can help manage and secure your ICT portfolio

The digital store, a serious player in the retail sector

We recently showcased our intelligent retail ecosystem – a complete digital store with key in-store experience technologies throughout. See how this technology can help you evolve and survive in today’s tough climate for the high street.

Watch the video

Understanding tomorrow’s shopper

Marks and Spencer want to build a smarter digital future. We asked a group of their female customers to share their in-store and online experiences, to better understand where our future vision and innovation capabilities can help.

See what they had to say

A day in the life of a connected customer

When you put your customers and your employees at the heart of an easy retailing experience, the benefits are enormous. Alexander Black’s immersive retail capability demonstrates how we’ve helped them transform the customer journey in the omni-channel environment.

Alexander Black case study [7.15 MB]

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Download our guide to digital retail solutions.

Why BT Retail? [729KB]