Our service performance: BT Enterprise
In business, you expect fast, reliable service from the people you work with. Keeping promises builds trusted and productive working relationships. That’s why we publish our BT Enterprise performance results. So you can see how well we're doing and what we’re working on to improve.
Keeping you connected
Connected on time. And staying connected. We know that’s what businesses count on.
94.5
%
of BT engineer appointments attended on time
94.5%
92.5
%
of lines and broadband services delivered by the agreed date
92.5%
84.6
%
of lines and broadband faults fixed by the agreed time
84.6%
3.5
days
to restore a lost phone line or broadband service
3.5days
Answering your calls
Every call is important to us. So we work hard to respond quickly any time you get in touch.
84.9
%
calls answered in the UK and Ireland
84.9%
50.9
secs
to answer the phone
50.9secs
Our product performance
Making sure our products and services are the best they can be.
75.1
%
of customers on Fibre Broadband
75.1%