Our service performance: BT Enterprise

In business, you expect fast, reliable service from the people you work with. Keeping promises builds trusted and productive working relationships.That’s why we publish our BT Enterprise performance results. So you can see how well we're doing and what we’re working on to improve.

 


Keeping you connected

Connected on time. And staying connected. We know that’s what businesses count on.

95.4

%

of BT engineer appointments attended on time

Apr - Jun '22

95.4% Arrow up

Jan - Mar '22

93.9%

Oct - Dec '21

95.6%

Jul - Sep '21

95.7%

Apr - Jun '21

94.4%

Jan - Mar '21

94.2%

Oct - Dec '20

94.7%

Jul - Sep '20

96.5%

Apr - Jun '20

96%

93.7

%

of lines and broadband services delivered by the agreed date

Apr - Jun '22

93.7%

Jan - Mar '22

93.7%

Oct - Dec '21

92.8%

Jul - Sep '21

92.1%

Apr - Jun '21

90.6%

Jan - Mar '21

92.1%

Oct - Dec '20

89.9%

Jul - Sep '20

91.3%

Apr - Jun '20

93%

82.1

%

of lines and broadband faults fixed by the agreed time

Apr - Jun '22

82.1% Arrow up

Jan - Mar '22

81%

Oct - Dec '21

82.1%

Jul - Sep '21

84.9%

Apr - Jun '21

84.4%

Jan - Mar '21

84.6%

Oct - Dec '20

83%

Jul - Sep '20

83.9%

Apr - Jun '20

84%

2.8

days

to restore a lost phone line or broadband service

Apr - Jun '22

2.8days Arrow up

Jan - Mar '22

2.7days

Oct - Dec '21

2.4days

Jul - Sep '21

2.4days

Apr - Jun '21

2.3days

Jan - Mar '21

2.7days

Oct - Dec '20

2.8days

Jul - Sep '20

2.7days

Apr - Jun '20

2.6days


Answering your calls

Every call is important to us. So we work hard to respond quickly any time you get in touch.

84.4

%

calls answered in the UK and Ireland

Apr - Jun '22

84.4% Arrow up

Jan - Mar '22

84.3%

Oct - Dec '21

84.5%

Jul - Sep '21

84.9%

Apr - Jun '21

83.6%

Jan - Mar '21

81%

Oct - Dec '20

78.3%

Jul - Sep '20

85.2%

Apr - Jun '20

93%

61.9

secs

to answer the phone

Apr - Jun '22

61.9secs Arrow up

Jan - Mar '22

49secs

Oct - Dec '21

52secs

Jul - Sep '21

85secs

Apr - Jun '21

77secs

Jan - Mar '21

81secs

Oct - Dec '20

163secs

Jul - Sep '20

207secs

Apr - Jun '20

111secs


Our product performance

Making sure our products and services are the best they can be.

74.2

%

of customers on Fibre Broadband

Apr - Jun '22

74.2% Arrow up

Jan - Mar '22

73.7%

Oct - Dec '21

72.8%

Jul - Sep '21

71.8%

Apr - Jun '21

69.9%

Jan - Mar '21

69.8%

Oct - Dec '20

68.5%

Jul - Sep '20

67.2%

Apr - Jun '20

65%