Contact BT Business

Supporting your business is our business – we've got your back.

How can we help?

Get things done online, quickly

Log in to My Account

My Account lets you easily manage billing accounts, orders, services, roles, faults and more, all from one place.
Log in

Pay a bill

Pay your bill with a debit or credit card now.
Pay a bill

Check a service status

Check the service status for your BT Business broadband, phone line or cloud-based service.
Check a service status

Report a fault

Run our expert diagnostic tests and start fixing your BT Business broadband, phone line, email or Cloud Voice issues.
Fix a fault

Track a fault

Track the progress of any faults you've reported, 24/7.
Track a fault

Track my order

Track your order, or check your delivery and appointment details.
Track my order
Woman at desk working on laptop

Help and support

Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.


Get help and support

I need to contact you about

 

Fixing a fault

Fixing a fault

Get technical help, report a fault, or track an existing fault.

 

Checking an order

Checking an order

Get help tracking your order, or checking your delivery and appointment details.

 

Dealing with bills

Dealing with bills

Pay your bill with a debit or credit card, query charges, discuss your bills, and more.

 

My global or multinational business

My global or multinational business

Connect with our dedicated global business specialists.

 

Buy something

Buying something

Want to buy a new product or service, or make an upgrade? Get in touch with us.

 

Moving premises

Moving premises

Contact us to switch your service to your new address.
 

 

Closing an account

Closing an account

Let us know that you're leaving.

 

Making a complaint

Making a complaint

If you’re unhappy with any of our products or services, please contact us on our complaints page.

Helpful resources

BT Business app

View bills, set up and manage devices, check service status, speed and much more.


Download the app

Get help from our BT Business Community

Ask questions and read helpful blog articles in our forum for BT Business customers.

Visit the BT Business Community

Save time, online

Here are some hassle-free ways to get help without picking up the phone. Available 24/7.


View our online tools and services