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Setting up your Business Smart Hub 2 | BT Business

Setting up your Smart Hub 2

Setting up your Hub is straightforward. Watch this short video or follow the steps below.

Ordered a Hybrid Connect device? Then you can get connected and online straight away without your broadband being activated. Just plug in your hub and add your disc as shown on the Hybrid Connect packaging and in the guide to set up Hybrid Connect.

1. Remove your old hub

You’ll need to turn off and unplug your existing hub, if you have one before you can install your new Business Smart Hub 2.

2. Check your phone socket

Use the master phone socket to make sure you get the best broadband connection.

Got two sockets in your master outlet? No filter needed. Got a master outlet with only one socket? You need a filter

3. Connect your Smart Hub 2 to your phone socket

Plug one end of your broadband cable (the one with grey ends) into your new hub and the other into the master socket or filter (if using one).

Back of Business hub - broadband cable plugs into bottom left socket
Only use the new cables that came with your Smart Hub 2

4. Plug in your Smart Hub 2

Slide the two parts of the hub's power plug together until they click into place, connect the power cable to the hub, and then plug it in at the wall.

5. Switch on your Smart Hub 2

Using the power button on the back of the hub to switch it on.

Power button - bottom right of hub as you face the back

6. Wait for a solid blue light

When the hub is ready the light will turn solid blue. This can take a few minutes, so why not make yourself a cup of tea in the meantime.

7. Scan the QR code

Scan the square code on the back of your hub to automatically enters your network and admin passwords. You can do this manually if you prefer.

Position of the QR code - it's on the label on the left side of the back of the hub

8. Get the BT Business app

Your BT Business app can help you set up your Smart Hub 2. Download the BT Business app from the App Store or Google Play today, or scan the QR code to download directly.

Or text App to 81192 to download straight to your device.

BT Business App QR Code
Download from the Apple App Store
Download from the Google Play Store
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