For products where we process your personal data on your behalf, we’re making changes to reflect the General Data Protection Regulation. Simply view the changes to your sub-processors and product annexes for more information.

We'll be adding new information as and when it is available, so don't worry if you don't see an update for your product right now.

Have a question? See our GDPR FAQ sheet (PDF, 229KB)

Changes to sub-processors

We’re changing one or more sub-processors on these products:

There are currently no changes to sub-processors to show.

Data Processing Annexes

GDPR information specific to your product or service:

Management, Maintenance and Professional Services

ASB Management and Maintenance Service PDF 234KB

BT Consulting Service PDF 237KB


BT One Phone PDF 234KB

EE Mobile Schedule to the General Terms PDF 239KB

BT Mobile Device Management Service PDF 239KB

Provision of Devices for Customer Evaluation PDF 239KB

Conditions of Sale - Mobile Devices PDF 238KB

BT Business Mobile Broadband PDF 235KB

BT Mobile Device, Application, Content & Email Management PDF 239KB

One Phone Connect PDF 239KB

BT Business Mobile Service (Appendix to PSA) PDF 239KB

BT Business Mobile Service – pre 2014 PDF 239KB

BT Business Mobile Service PDF 238KB

Voice including One Voice

BT One Voice SIP Trunk UK Service PDF 234KB

BT One Voice Mobile Access Service PDF 239KB

BT One Voice Expenses PDF 238KB

One Voice access business ISDN2e Lines Service PDF 236KB

One Voice access business ISDN30 Lines Service PDF 237KB

BT Compute

Private Compute Data Centre Services PDF 233KB 

Private Compute Trading Service PDF 235KB

Trading Services Managed Services PDF 232KB

Trading Services Professional Services PDF 231KB

BT Compute Protect Firewall Service PDF 362KB

Radianz Compute Service PDF 239KB

Radianz Compute Private Service PDF 238KB

Radianz Compute Storage Service PDF 238KB

Radianz Compute Virtual Service PDF 237KB

BT Compute Storage Service PDF 237KB

Compute, Computing and Apps

BT Compute for Microsoft Azure PDF 238KB

BT Private Compute PDF 229KB

BT Private Compute Managed Backup Service PDF 237KB

Business Email Lite powered by Microsoft Office 365 Service PDF 241KB

Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365 Service PDF 243KB

Compute Managed Services PDF 233KB

BT Compute Telehousing Service PDF 235KB

Microsoft Office 365 offered by BT PDF 239KB

BT eShop PDF 244KB

Easy Storemaker PDF 246KB

Website Manager PDF 245KB

BT Web Starter PDF 244KB

BT Web Manager PDF 247KB

BT Connect

GTM Global IP Exchange Service PDF 234KB

LAN Connect National Service PDF 231KB

BT Diamond IP Service PDF 230KB

BT LAN Connect Global (Rajant) Service PDF 238KB

BT Contact

BT Inbound Contact Global Service PDF 228KB

BT Inbound Contact UK Service PDF 229KB

BT Cloud Contact Cisco Classic Service PDF 239KB

BT Inbound Contact Ireland Service PDF 228KB

Optimise Contact Verint Recording and Analytics Service PDF 240KB

BT One

BT One Voice SIP Trunking Service PDF 239KB

Unified Trading Collaboration Server Service PDF 238KB 

Unified Trading Hosted Service PDF 238KB

One Mobile Secure Devices PDF 233KB

One Voice Global PDF 244KB

One Collaborate

BT Video Managed Services PDF 202KB

One Collaborate Audio Cisco Service PDF 236KB

One Collaborate Audio MeetMe Service PDF 237KB

One Collaborate Audio with Dolby Service PDF 237KB

One Collaborate MeetMe Video Service PDF 237KB

One Collaborate Adoption Services PDF 230KB

One Collaborate Audio Booked Service PDF 238KB

BT Video Bridging Service PDF 238KB

One Collaborate Audio Microsoft Service PDF 236KB

One Collaborate Audio On-Net Service PDF 238KB

One Collaborate Audio Scheduled Automated Service PDF 237KB

One Collaborate Audio Scheduled Light Service PDF 236KB

One Collaborate Audio MeetMe for MS Online Service PDF 238KB

One Collaborate Video Microsoft Service PDF 238KB

One Collaborate Video Self-Managed Service PDF 237KB

One Collaborate Video Unified Service PDF 239KB

BT One Collaborate Web Service PDF 237KB

One Collaborate WebEx Connect Jabber PDF 246KB

One Collaborate WebEx Professional Service PDF 235KB

One Enterprise

One Enterprise Managed Avaya UC APAC Service PDF 239KB

Unified Communications

One Enterprise Managed Avaya Unified Comms Services PDF 230KB

Security and Risk Management

BT Security Ethical Hacking Service PDF 241KB

BT Security Threat Monitoring Service PDF 231KB

BT Managed Cloud Security (Scansafe) Service PDF 240KB

BT Managed Cloud Security (Zscaler) Service PDF 242KB

BT Security Threat Defence Service PDF 231KB

BT Security Vulnerability Scanning PDF 231KB

Cyber Security Service PDF 229KB

Unified Threat Management PDF 230KB

Internet Connect Global DDoS Security Service PDF 232KB

Security Log Management Services PDF 230KB

BT Managed DDoS Security Service PDF 230KB

BT Managed PKI Security Fast Track Service PDF 238KB

Internet Connect UK DDoS Security Service PDF 233KB

BT Managed Public Key Infrastructure Security Service PDF 236KB

BT Managed Web Security Service PDF 239KB

BT One Mobile Secure Access Service PDF 239KB

BT Managed DDoS Security (ISP Independent) Service PDF 231KB

BT Managed DDoS Security UK (Internet Connect UK) Service PDF 234KB

BT Managed Email Security Service PDF 237KB

BT Managed Privileged Account Security PDF 238KB


Cloud Contact Microsoft Service PDF 241KB

BT Cloud Contact Next Generation Service PDF 241KB

BT Cloud Contact Cisco Service  PDF 241KB

BT One Cloud Cisco UK only (HCS architecture) Service PDF 241KB

BT One Cloud Cisco UK only (HUCS architecture) Service  PDF 241KB

BT One Cloud Cisco UK Service PDF 240KB

One Cloud Featurenet 1000 Service PDF 232KB

One Cloud Featurenet 5000 Service PDF 234KB

One Cloud iComms UK Service PDF 232KB

BT Optimise Contact Cloud Service PDF 239KB

BT Cloud Contact Avaya PDF 239KB

BT Cloud Phone Service PDF 237KB

BT Cloud Voice Service PDF 238KB

BT Cloud Voice and Cloud Voice SIP-T Service PDF 237KB

One Cloud Microsoft Service PDF 242KB

Cloud Contact Cisco (IPT Agent) Service PDF 240KB

BT Cloud Compute Service PDF 235KB

Radianz Hosting Provider Service PDF 240KB

Cloud Work PDF 71KB

Wholesale Services

BT Wholesale Hosted Communications Service PDF 241KB

BT IP Voice Service PDF 240KB

BT Locate Services PDF 237KB

TV Connect PDF 233KB

Partial Private Circuit Service PDF 234KB

Managed Order Desk Service PDF 229KB

BT Wholesale Broadband Managed Connect Service PDF 239KB

Managed Ethernet Access Service PDF 240KB

Managed Ethernet Access & Wholesale Mobile Connect Services PDF 239KB

Wholesale Calls Service PDF 235KB

BT Wholesale Broadband Connect Service PDF 245KB

Global Media Network Service PDF 239KB

BT Wholesale Optical PDF 239KB

Smart Messaging Essential Service PDF 232KB

Smart Messaging Tailored Service PDF 232KB

Ethernet Multi-Service Interconnect Links Service PDF 242KB

Facility Line Plus Service PDF 238KB

IP Stream Connect Service PDF 244KB

Voice - Wholesale Inbound Calls Service PDF 238KB

Wholesale Ethernet Service PDF 245KB

Wholesale Fixed Line Text Service PDF 233KB

Standard Interconnect Agreement Service PDF 241KB

Voice - Carrier Pre-Selection Service PDF 243KB

Wholesale IP Exchange Service PDF 237KB

Wholesale SIP Trunking Service PDF 245KB

Agilemedia PDF 245KB

Small Cells PDF 241 KB

BT Satellite Broadband Mobile (Satellite Access) PDF 243KB

Voice Messaging PDF 243KB

Equipment Portfolio PDF 247KB

BT Media IP Nexus Service PDF 240KB

Global Media Network Occasional Use Services PDF 243KB

Media Live Service PDF 240KB

Radio Base Station Backhaul Service PDF 242KB

TV Outside Broadcast Service PDF 241KB

Broadband Interlock Facility PDF 248KB


BT Secure Payment PDF 236KB

ECatalogue PDF 241KB

LTE Roam Service PDF 248KB

Media Workflow Connect PDF 243 KB

Optical Broadband IFA PDF 241KB

Reach PDF 242KB

Roam Connect PDF 247KB

Voice-HCSAvaya PDF 234KB

Voice Hosted Contact Centre (HCC) PDF 234KB

Wifi Roam Service PDF 249KB

High Towers PDF 239KB

BT Call Mapping Service PDF 230KB

Media Move Service PDF 238KB


MVNO National Roaming Service PDF 242KB 

MVNO MVNx Service PDF 242KB


MVNO Hosted Service PDF 242KB

Intelligent Call Services PDF 238KB

Wholesale Broadband Complete PDF 236KB

BT Redcare

Redcare Next Generation Alarm Monitoring Service PDF 200KB

Redcare Secure Service PDF 199KB

Redcare Classic, Redline and GSM Services PDF 200KB

IT Solutions/Support

BT Expert Set Up PDF 245KB

BT Cloud Unified Comms PDF 239KB

Wide Area Networks

BT Managed WAN PDF 236KB

Coming soon

Customer Relationship Management

Mobility Services


ROI Wholesale

ROI Data Centre


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