Genesys Cloud Contact Centre
Give your customers the freedom to engage with your business on their terms, whenever and however they want.
Give your customers the freedom to engage with your business on their terms, whenever and however they want.
Start your omnichannel cloud contact story
Start your omnichannel cloud contact story
Genesys Cloud Contact Centre provides enterprise-grade communication, collaboration, and contact centre management capabilities, on a global scale.
- Empower your agents with the right information, tools and applications to maximise your customer interactions.
Improve your customer’s experience
- Our support service is staffed 24/7 in the UK so whenever you and your hybrid workforce need us, we’ve got you covered.
Support when you need it
- You decide which agents require which channel, only paying for what you need and consolidating global communications costs onto a single platform.
Maximise your working capital
- Empower your agents with the right information, tools and applications to maximise your customer interactions.
Improve your customer’s experience
- Our support service is staffed 24/7 in the UK so whenever you and your hybrid workforce need us, we’ve got you covered.
Support when you need it
- You decide which agents require which channel, only paying for what you need and consolidating global communications costs onto a single platform.
Maximise your working capital
Overview of Genesys Cloud
Genesys Cloud is a cloud customer experience platform used in over 100 countries to power 70 billion exceptional interactions. It supports multiple types of integration and can connect to business systems in a number of different ways – using market-leading APIs.
It also easily integrates your CRMs, ERPs, databases, enterprise data repositories, enterprise service buses, and other backend systems.
The solution is managed as an evergreen environment, with updates and new capabilities released every week, giving you immediate access to the latest innovation in customer experience. You can add new features as they become available from the Genesys AppFoundry marketplace, which offers a broad range of third-party applications and integrations.
Genesys Cloud is a cloud customer experience platform used in over 100 countries to power 70 billion exceptional interactions. It supports multiple types of integration and can connect to business systems in a number of different ways – using market-leading APIs.
It also easily integrates your CRMs, ERPs, databases, enterprise data repositories, enterprise service buses, and other backend systems.
The solution is managed as an evergreen environment, with updates and new capabilities released every week, giving you immediate access to the latest innovation in customer experience. You can add new features as they become available from the Genesys AppFoundry marketplace, which offers a broad range of third-party applications and integrations.
Genesys Cloud is a cloud customer experience platform used in over 100 countries to power 70 billion exceptional interactions. It supports multiple types of integration and can connect to business systems in a number of different ways – using market-leading APIs.
It also easily integrates your CRMs, ERPs, databases, enterprise data repositories, enterprise service buses, and other backend systems.
The solution is managed as an evergreen environment, with updates and new capabilities released every week, giving you immediate access to the latest innovation in customer experience. You can add new features as they become available from the Genesys AppFoundry marketplace, which offers a broad range of third-party applications and integrations.
Genesys Cloud is a cloud customer experience platform used in over 100 countries to power 70 billion exceptional interactions. It supports multiple types of integration and can connect to business systems in a number of different ways – using market-leading APIs.
It also easily integrates your CRMs, ERPs, databases, enterprise data repositories, enterprise service buses, and other backend systems.
The solution is managed as an evergreen environment, with updates and new capabilities released every week, giving you immediate access to the latest innovation in customer experience. You can add new features as they become available from the Genesys AppFoundry marketplace, which offers a broad range of third-party applications and integrations.
Freedom of omnichannel choice for customers
Customers can contact you any time, however they choose. Genesys Cloud Contact Centre delivers Voice, email, Web, SMS, social media, messaging, video and collaborative browsing.
Customers can contact you any time, however they choose. Genesys Cloud Contact Centre delivers Voice, email, Web, SMS, social media, messaging, video and collaborative browsing.
Customers can contact you any time, however they choose. Genesys Cloud Contact Centre delivers Voice, email, Web, SMS, social media, messaging, video and collaborative browsing.
Customers can contact you any time, however they choose. Genesys Cloud Contact Centre delivers Voice, email, Web, SMS, social media, messaging, video and collaborative browsing.
Empower your agents with intelligent desktop
Secure, hybrid working from anywhere, agents just need a network connection and browser.
Intelligent desktop brings empathy to every customer interaction, with customisable screens that bring the right information, processes and tools at the right time.
Empower your agents to track their adherence, performance, coaching and learning, whilst knowledge management can provide the single truth to assist your business and customers. Integrate seamlessly into your CRM, or let agents use the existing CRM as their desktop with Genesys embeddable framework
Secure, hybrid working from anywhere, agents just need a network connection and browser.
Intelligent desktop brings empathy to every customer interaction, with customisable screens that bring the right information, processes and tools at the right time.
Empower your agents to track their adherence, performance, coaching and learning, whilst knowledge management can provide the single truth to assist your business and customers. Integrate seamlessly into your CRM, or let agents use the existing CRM as their desktop with Genesys embeddable framework
Secure, hybrid working from anywhere, agents just need a network connection and browser.
Intelligent desktop brings empathy to every customer interaction, with customisable screens that bring the right information, processes and tools at the right time.
Empower your agents to track their adherence, performance, coaching and learning, whilst knowledge management can provide the single truth to assist your business and customers. Integrate seamlessly into your CRM, or let agents use the existing CRM as their desktop with Genesys embeddable framework
Secure, hybrid working from anywhere, agents just need a network connection and browser.
Intelligent desktop brings empathy to every customer interaction, with customisable screens that bring the right information, processes and tools at the right time.
Empower your agents to track their adherence, performance, coaching and learning, whilst knowledge management can provide the single truth to assist your business and customers. Integrate seamlessly into your CRM, or let agents use the existing CRM as their desktop with Genesys embeddable framework
A contact centre environment that’s secure from end to end
Our resilient network is supported by over 3,000 security experts and trusted by businesses and government organisations across the world.
We actively protect against cyber threats, protecting business and customers without impacting their experience.
Our resilient network is supported by over 3,000 security experts and trusted by businesses and government organisations across the world.
We actively protect against cyber threats, protecting business and customers without impacting their experience.
Our resilient network is supported by over 3,000 security experts and trusted by businesses and government organisations across the world.
We actively protect against cyber threats, protecting business and customers without impacting their experience.
Our resilient network is supported by over 3,000 security experts and trusted by businesses and government organisations across the world.
We actively protect against cyber threats, protecting business and customers without impacting their experience.
Artificial intelligence for rich self-service
Voice and digital bots provide a rich self-service layer, while agent assist keeps the right knowledge at the agents’ fingertips. Predictive engagement can track customers web journeys and intervene when important outcomes are observed, and predictive routing maximises key KPI’s by using up to 100 data points to select the best match. Work Force Management uses AI models for forecasting and scheduling and covers all Genesys channels.
Voice and digital bots provide a rich self-service layer, while agent assist keeps the right knowledge at the agents’ fingertips. Predictive engagement can track customers web journeys and intervene when important outcomes are observed, and predictive routing maximises key KPI’s by using up to 100 data points to select the best match. Work Force Management uses AI models for forecasting and scheduling and covers all Genesys channels.
Voice and digital bots provide a rich self-service layer, while agent assist keeps the right knowledge at the agents’ fingertips. Predictive engagement can track customers web journeys and intervene when important outcomes are observed, and predictive routing maximises key KPI’s by using up to 100 data points to select the best match. Work Force Management uses AI models for forecasting and scheduling and covers all Genesys channels.
Voice and digital bots provide a rich self-service layer, while agent assist keeps the right knowledge at the agents’ fingertips. Predictive engagement can track customers web journeys and intervene when important outcomes are observed, and predictive routing maximises key KPI’s by using up to 100 data points to select the best match. Work Force Management uses AI models for forecasting and scheduling and covers all Genesys channels.
Head into the cloud
Genesys Cloud Contact Centre is the future-proof solution that powers your people with the cloud.
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Why BT
We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.
We’re investing in your future
We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.You may also be interested in
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