One Cloud Cisco
Keep your people connected wherever they are with our cloud-based voice and collaboration platform.
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The sky’s the limit with our cloud-based tools
Keep your people connected and working together with our cloud-based voice and collaboration tools. So your people have the freedom to work the way they want – or how your customers demand – while keeping you in control and your business secure. Our three cloud tools can be used independently or combined, to take your business above and beyond.
Discover why our cloud services are right for you
Save on capital costs
Switching to the cloud means you don’t have to worry about investing in equipment. And our solutions are available on a monthly basis, so you don’t pay for more than you need.
Be anywhere, reach anyone.
Make it easier for your people to work together and always stay in touch with customers wherever they are, any way they want.
Work with what you have
Rather than starting from scratch or retraining your workforces, all our solutions will build on your existing connectivity and integrate with your favourite tools.
Protect your business
Connect with confidence knowing that we monitor our systems 24/7 for security threats. While all data is stored in compliance with ISO27001 standards.
Products and services
One Cloud Cisco
Get all of the advantages of unified communications without the risks. Your team can work together over voice and instant messaging, as well as video and desktop-sharing on a pay-per-user, per-month basis. While they have the freedom to work from anywhere, you stay in control with real-time monitoring and account management tools.
Cloud Contact Next Generation (CCNG)
Reach increasingly digital customers on the phone, over email, web chat or social with our omnichannel contact centre service. It supports UK and international sites. And ensures the highest voice quality over our private MPLS network, with a single platform to manage all interactions. It’s scalable too, to keep up with your needs. Plus, our user adoption programme will give your teams the knowledge and skills they need to work with confidence. Maximising your investment.
Cisco Webex and messaging
Host remote meetings that feel like you’re really there. This includes HD video and crystal-clear audio that brings you face-to-face, without the time and expense of travel. Plus, Cisco Webex Messaging will keep your people connected with instant messaging, file sharing and whiteboarding. Helping you build better relationships and speed up projects.
Download our Cisco Webex fact sheetCase studies
Falkirk Council
Falkirk Council gets a lot of calls. They needed a phone system that could keep up with the 160,000 residents they look after. Cloud Contact Next Generation (CCNG) uses cloud apps and management tools to give the team more control over their calls. Now Falkirk’s citizens only have to call one number to access the council’s services. Helping them get through faster. And agents can do their jobs more easily.
Find out more about how we are putting a smile on people’s faces with CCNG
Powering up patient care at Tees, Esk and Wear Valley NHS Foundation Trust
The trust’s IT helpdesk can respond faster and more flexibly with Cloud Contact Next Generation and One Cloud Cisco.
Find out more about how we are helping the trust’s IT helpdesk [PDF, 2.5MB]