Bin your paper bills for good
Do you really need your bill printed and posted to you? If you don’t, please switch to online billing today. It’s better for your bank balance and for the environment.
We’re charging for BT Mobile paper bills
Like any responsible business, we try to minimise our impact on the environment.
We expect your business has this aim too. An easy way for us all to make a difference is to reduce the amount of paper we use.
To encourage the move to online billing, from 14 September 2020 we’re charging you £4 (ex VAT) for each paper bill we send you.
Avoid the fee by opting out of paper bills and going online - here's how:
Send us an email including your account number to opt out of paper bills. We’ll opt you out of paper bills and check that your account is set up for online billing.
This is our free digital service that makes it easy to keep track of your bills, phone usage and spending.
Go to the sign in page, select ‘Activate Account’ and follow the simple instructions.
You'll need the eight digits from your BT Mobile account number, (you’ll find this at the top of your bill), and your associated mobile number(s).
Once you've signed up for Mobile Manager, log in with your username and password. You'll see the latest invoice date, with a link to view, download and print your latest itemised bill. We’ll send you an email to let you know when it’s ready to view (usually a few days after your billing date).
To view earlier bills, select the required date from the drop down box at the top of the screen. We store itemised bill data for three months. After that, we keep a summary of your data for 13 months on a rolling basis.
Why switch to paper free
No more paper bills or VAT invoices
All your bills, from the past 13 months, in one secure place online
Avoid monthly charges
Saves money – and help save trees
We're here to help
Find out more about Mobile Manager and if you have any problems signing up for, or using Mobile Manager, please contact our support team on 0800 079 0671.
We’re open 9am to 6pm Monday to Friday (but not Bank Holidays). Or you can email firstname.lastname@example.org.
If you’d like to get in touch about the charge for paper bills, please email us at email@example.com including your account number (it’s at the top of your latest bill). We’ll get back to you as soon as we can.