BT Business

Helping corporate customers in the moments that matter

Market-leading large companies across Britain benefit from BT solutions. Here, a charitable social enterprise, a social housing provider and the home of English football share their success stories.

Greenwich Leisure Limited: offering great visitor experiences

 

How do you ensure that over 40 million annual customers each get great service?

Greenwich Leisure Limited (GLL) are a charitable social enterprise that are committed to making their community centres accessible to everyone, at an affordable cost. Since starting in 1993, in partnership with Greenwich Council, they’ve grown from one leisure centre to 361 venues – including the London Aquatics Centre. And they are using the latest technology to ensure that every one of their visitors has a great experience.

Our fast, reliable wireless connectivity allows GLL staff to use mobile devices and tablets to improve classes and lessons, as well as to help speed up the member sign up process. And with BT One Phone, staff are able to take incoming calls from customers wherever they are, so they never miss a query.  

 

 

The great thing about the systems we have in place with BT, and the technology it provides for us, is that we’re able to grow with it.

 

Elaine Anderson

GM, London Aquatics Centre

Wales and West Housing: enjoying the freedom of a new online world

 

For an older person living in social housing, using the internet for the first time can open new doors – especially if you can’t get out and about as much as you used to.

We provided the housing association with one of the largest free wi-fi networks in social housing. More than 2,000 senior citizens regularly connect to the network. Access to wi-fi and affordable devices has given them a way to learn new digital skills and get online.

Residents are really enjoying their new-found freedom. It’s easier to catch up with family and friends. Shop. Watch their favourite programmes when they want. Do online banking and make payments. All from the comfort of their armchair or bed.

Wireless connectivity also gives staff the flexibility to work how and where they want to, so the team can devote more time to improving the quality and delivery of their services.  

 

 

The internet has opened up a whole new world for me. I’d never been online before I came here but I’ve never looked back.

 

Wales & West Housing resident

The FA at St George’s Park: bringing together a winning team

 

From pitch-side networks and video analysis, to better platforms for collaboration, BT technology at St. George’s Park is helping The FA to support coaches at the site and across the country.

The vast size of this football complex presents a challenge in itself. Add the need for it to be connected to Wembley Stadium and FA coaches all over England, and reliable communications are essential. All the technology at St. George’s Park runs over one network, making it easier for everyone to communicate and work together.

Coaches can share data quickly. They can capture training sessions and stream in an instant, and have pitch-side analysis available at their fingertips the moment they need it.

BT technology ensures the home of English football has seamless communications, making everyone feel part of the team.

 

 

The thing that makes me most proud is the impact this could have on British football.

 

Rob Ray

Group Director of Digital and IT, The FA

 

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