BT Local Business: Converged Communications Ltd

Your local communications team in Middlesbrough, backed by BT

Converged Communications Ltd

Matt Holmes and Steve McQueen set up Converged Communications Ltd in 2007. Originally, the company was the BT Local Business partner for Newcastle but they proved so successful that in 2013, they expanded to take over Middlesbrough, too. They now cover all of the North East.

Matt and Steve both have backgrounds in IT. Matt was an IT consultant while Steve learnt the telecoms ropes in BT Business.

‘We’re both passionate about technology’, said Matt. ‘And we’re really pleased to be able to introduce technology to businesses in the North East to help improve the way they work’.     

The team, comprising specialists in broadband, mobile, data, phone systems, SIP, and networking, operates from a modern office in the centre of the region in Gateshead. They’re close to the Metro Centre and the Team Valley, with excellent transport links and easy access to the A1.

‘The office has a fantastic customer demo suite so customers can come in and see how developments in technology can help them improve their business’, said Steve. 

Converged Communications Ltd

Northumbria House, Delta Bank Road,

Gateshead, Tyne and Wear

NE11 9DJ

0191 461 0800

Monday to Friday 08:00-18:00 excluding bank holidays

Why choose a BT Local Business?

Personal service

BT Local Businesses give you a personal, ‘family-firm’ service, yet they’re supported by the power of BT’s global expertise. 

A single point of contact

Your dedicated business manager will get to know you and your company, and be your single point of contact whenever you call.

Local knowledge

By operating in the same market you do, our local businesses can better understand your needs – and those of your customers.

Global tech partners

Our connectivity solutions are underpinned by the latest software and hardware from partners like Microsoft, Cisco, Apple and more. 


Businesses we've helped



Shotton Hall Academy was suffering from an unreliable internet connection that affected their day-to-day operations, and their students’ ability to learn effectively.

They wanted a fast, stable, and reliable connection. We recommended a BTnet Leased Line, which is not only a robust way of getting on the internet, but also comes with a set of rigorous SLAs. We worked out what was best for the Academy now, and for their likely future requirements: BTnet Leased Line, Mitel MiVoice phone system, 20 SIP trunks, and 25 mobiles.

Now, with a strong internet connection with a solid, fast speed and no dropouts, the Academy is able to roll out BYOD (Bring Your Own Device) so the students can learn with their own devices. And because the Mitel is fully integrated with wi-fi, students and staff alike can get online wherever they are on the campus.

All the products and services that your business needs, from local people who take the time to understand what makes your business tick.