BT Local Business: Practical Telecoms Ltd

Your local communications team in Edinburgh and South Scotland, backed by BT

Practical Telecoms Ltd

Following a successful career with BT, David Hodge set up Practical Telecoms Ltd in 2015, along with partner Marie Hodge.

Their Livingston-based team comprises specialists in mobile, phone systems, (traditional and cloud based) and data.

‘Being a small business ourselves we are part of the local business community and understand their aspirations’ explained David. ‘By working with BT we are also part of a large global business with access to their resources to help our customers realise their business goals.’

Practical Telecoms Ltd

Upstairs Office, 14 Blackburn Road,


EH48 2EY

0150 642 6100

Monday to Friday 08:00-18:00 excluding bank holidays

Why choose a BT Local Business?

Personal service

BT Local Businesses give you a personal, ‘family-firm’ service, yet they’re supported by the power of BT’s global expertise. 

A single point of contact

Your dedicated business manager will get to know you and your company, and be your single point of contact whenever you call.

Local knowledge

By operating in the same market you do, our local businesses can better understand your needs – and those of your customers.

Global tech partners

Our connectivity solutions are underpinned by the latest software and hardware from partners like Microsoft, Cisco, Apple and more. 


Businesses we've helped


Chain of butchers

Pollok Williamson runs a small chain of high-quality butcher’s shops in Ayrshire.

As well as needing a phone system covering all of their shops, the company were also experiencing a spot of broadband bother. They were using broadband from another supplier, which was underperforming.  Pollok Williamson relies on being able to link the scales in each shop to high-performing broadband for monitoring purposes. Increasingly, they are also taking orders over the internet.  

We put together a full voice solution: EFM (leased line) circuits across their sites, BT SIP Trunks, and an Avaya IP Office phone system. This full solution gave Pollok Williamson the connectivity and resilience they need to be able to operate more efficiently.

As well as the below par broadband, they were also using their supplier for their phone lines so we went the whole hog on the one-stop-shop angle by sorting out their phone lines, too.   

Pollok Williamson is now future-proofed with a more efficient and reliable telecommunications system, rich in support features; and they no longer suffer from a multiple invoice headache thanks to the BT One Bill.

All the products and services that your business needs, from local people who take the time to understand what makes your business tick.