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Estimated speeds

These are the maximum speeds you could get with our fastest products. Your actual speed may be less depending on local factors.

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We aim to provide you with the fastest speed available on your line.

Find out more about our commitments under the code of practice.

Included as standard

BT Sport app for smartphone and tablet

Enjoy the BT Sport app, for your personal, non-commercial viewing of unmissable live sport on your smartphone or tablet.

The BT Sport app is available to new BT Business customers taking Premium Broadband, Unlimited Infinity, or Premium Infinity. When you’ve placed your order, you’ll get an early kick-off: we’ll email you your BT ID and password so you can download the app and start watching straightaway.

As well as the BT Sport channels, you’ll also be able to watch Box Nation and exclusive live sporting action like the Premier League, UEFA Champions League, and the Aviva Premiership Rugby.

Designed to be enjoyed on a smartphone or tablet, you can’t connect it to - or watch the BT Sport app through - a TV or web browser.

The BT Sport app is available on iOS, Android, and Windows 10 devices.

If you’re using an iOS or Android device, you’ll also be able to relive those edge-of-your-seat moments or watch multi-angle replays with our enhanced video player, which is available on major sporting events like the Premier League and Champions League games.

And if you make use of the 5 million-plus BT Wi-Fi hotspots around the UK, you’ll be able to watch without eating into your data allowance.

Access to 5 million BT Wi-fi UK hotspots

Online fault reporting and diagnostics available 24/7 365 days a year.

As the account holder you'll continue to get one free BT Wi-fi unlimited subscription which is worth £15 a month.

BT Wi-fi hotspots are available in places like cafés, hotels, pubs, city centres and independent businesses, find your nearest BT Wi-fi hotspots here.

We’ve got hotspots all over the UK, including at:

  • Thistle, Hilton, and Hastings hotels
  • Starbucks, coffee shops, railway stations, and shopping areas
  • Conference centres, exhibition venues, and law courts
  • Airport terminals and lounges (Etihad Airways, American Airlines, and Flybe for example)
  • Welcome Break motorway service stations

Up to 10 email addresses

You can personalise these by creating email addresses for your different business areas in order to manage incoming emails.

For example:

Why BT Business?

99.99% reliability
Free BT Wi-fi included
24/7 technical support

Things you need to know

Legal stuff

Terms and legal stuff for you to download

BT Business broadband terms can be found at www.bt.com/terms under the Broadband and Internet services dropdown in the menu.


All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.

This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.

If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.

BT Sport app

The BT Sport app is only available to new BT Business customers taking a Premium Broadband, Unlimited Infinity, or Premium Infinity service, either as a standalone purchase or as part of a package with a BT Business phone line.

BT Sport content is subject to change at any time.

The app is available for personal, non-commercial use and will only work on iOS 7 and above, Android OS 4.1, and Windows 10 smartphones and tablets. You can use the app to stream BT Sport programming on a maximum of two compatible devices at the same time.

See our terms and conditions.

Information about speed estimates

The speed ranges indicated above are estimates. Your actual broadband speeds will depend upon a number of factors, including the distance of your premises from the exchange, the quality of your line, the number of people using the broadband connection simultaneously, and the equipment you use.

It can take up to ten days for the line to settle at its maximum stable speed. Find out more about the types of things that could impact your broadband service.

Information about the Code

We've signed up to Ofcom’s Voluntary Business Broadband Speeds code of practice.

We aim to provide you with the fastest speed available on your line. Find out more about our commitments under the code of practice.

Here's the detail:

We aim to fix faults reported Monday to Saturday by 23.59 on the next working day.

The broadband Customer Service Compensation Scheme covers BT Business Broadband Unlimited, BT Business Broadband Premium, BT Business Infinity Unlimited and BT Business Infinity Unlimited.

You must have reported the fault to us (and have a fault reference number).
Make sure you claim within 90 days of us fixing the fault.
If your claim is successful, we'll credit your next bill with £25.
Check the full details of the scheme if you want to know more (and to read about the exclusions to it).
If you choose one of our plans with a data allowance: BT Business Broadband or BT Business Infinity, and you let us know there's a problem before 6pm, we'll aim to get it fixed within two working days.

Engineer appointments

If an engineer needs to visit your premises, you'll be able to choose an appointment between 8am and 1pm or between 1pm and 6pm, Monday to Friday. We don't make appointments for bank holidays.

The engineer will arrive to start the work during these times. They may not finish the work until after the end of the time slot.

If we don't need to send an engineer, your fibre broadband will start working at some point before midnight on the day of activation (we'll tell you about that when you place your order).

See our terms & conditions

FREE unlimited access to over 5 million wi-fi hotspots around the UK

You can start using the BT Wi-fi hotspots as soon as you’ve confirmed your order (that's right: you don't even need to wait for us to install your broadband!).

Just login with your '@btconnect.com' details and you'll be away.

99.99% reliability

Network reliability as of March 2015.

Microsoft Office 365 Business Essentials licence included as standard for the length of your contract with Broadband Premium, Infinity Unlimited and Infinity Premium subscriptions

BT Business Broadband Premium, BT Business Infinity Unlimited, BT Business Infinity Premium all include one user licence for Microsoft Office 365 Business Essentials at no extra cost for the length of your contract. Read more about it here. This gives you access to Professional Office applications online, so you can create and access documents and business-class email securely anytime, anywhere - on any device.

Because Office 365 is run from the cloud you won't need to worry about updating to a new version - ever. All that is taken care of, so you'll know you're always using the most up-to-date versions of programs like Word and Excel.

You can easily upgrade to Microsoft Office 365 Business Premium for just an extra £4 each month. You can add more licences for either Microsoft Office 365 Business Essentials or Microsoft Office 365 Business Premium if you need to.

Extra IT support with Tech Heads with Premium products

You'll get BT Tech Heads included as standard with BT Business Broadband Premium and BT Business Infinity Premium, giving you technical support on a wide range of IT issues for up to 3 computers. This is on top of the Prompt Care you'll receive for any broadband faults.

We can help you with a whole range of broadband and IT questions and issues. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Tech Heads is available 24/7 and it’s free to call.

Tell me more about the speeds I can get with superfast fibre broadband

There are several factors that can affect your speed, including:

Distance between your premises and your telephone exchange
Distance between your installation point and the green cabinet in the street
The condition, length, and amount of your internal wiring
The equipment you're using
You'll get a more consistent speed with fibre broadband than you would with standard broadband.

Speed may vary at certain times. See our terms & conditions for details.

BT Business Infinity and BT Business Infinity Unlimited

Speeds based on BT Infinity and BT Infinity Unlimited average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

BT Business Infinity Premium

Speeds based on BT Infinity Premium average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

What you need to get online with superfast fibre broadband

To get superfast fibre broadband you’ll need a BT phone line. If you've already got standard broadband installed on it we'll just upgrade the service to superfast fibre broadband, if it's available.

The UK's favourite business broadband

Based on market share. Business broadband market size taken from Ofcom Communications Market Report 2013 - 1st August 2013.

How to contact us

Our chat agents are based in the UK

Chat is open from: 8am - 6pm / Monday - Friday

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