Included as standard
Access to 5 million BT Wi-fi UK hotspots
Online fault reporting and diagnostics available 24/7 365 days a year.
As the account holder you'll continue to get one free BT Wi-fi unlimited subscription which is worth £15 a month.
BT Wi-fi hotspots are available in places like cafés, hotels, pubs, city centres and independent businesses, find your nearest BT Wi-fi hotspots here.
We’ve got hotspots all over the UK, including at:
- Thistle, Hilton, and Hastings hotels
- Starbucks, coffee shops, railway stations, and shopping areas
- Conference centres, exhibition venues, and law courts
- Airport terminals and lounges (Etihad Airways, American Airlines, and Flybe for example)
- Welcome Break motorway service stations
Broadband support 24/7
Continued support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.
Even with our 99.99% network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.
- Support centres are available 24/7 and free to call
- Online chat is available 8am to 8pm Monday-Friday
- Fault reporting and tracking are always available online
- The Help section of our website has answers to many frequently asked questions
- See if other customers can help on our community support forum
If we can’t help you remotely, we can send one of our engineers to fix it –
- For Unlimited Broadband we'll aim to fix your fault by the end of the next working day
The response times shown here assume that you report the fault to us (either online or by phone call) before 6pm on a working day.
Does 'Unlimited' really mean unlimited?
How do I access the more than 5 million BT Wi-fi hotspots around the UK?
Select the BT Wi-fi network from the available networks on your device then login with your '@btconnect.com' details (we gave you these when you joined us).
To make it really easy, there's also a BT Wi-fi app.
Find out more with our BT Wi-fi FAQs and videos
Things you need to know
Terms and legal stuff for you to download
BT Business broadband terms can be found at www.bt.com/terms under the Broadband and Internet services dropdown in the menu.
All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.
This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.
If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.
Information about speed estimates
The speed ranges indicated above are estimates. Your actual broadband speeds will depend upon a number of factors, including the distance of your premises from the exchange, the quality of your line, the number of people using the broadband connection simultaneously, and the equipment you use.
It can take up to ten days for the line to settle at its maximum stable speed. Find out more about the types of things that could impact your broadband service.
Information about the Code
We've signed up to Ofcom’s Voluntary Business Broadband Speeds code of practice.
We aim to provide you with the fastest speed available on your line. Find out more about our commitments under the code of practice.
Here's the detail:
We aim to fix faults reported Monday to Saturday by 23.59 on the next working day.
The broadband Customer Service Compensation Scheme covers BT Business Broadband Unlimited, BT Business Broadband Premium, BT Business Infinity Unlimited and BT Business Infinity Unlimited.
You must have reported the fault to us (and have a fault reference number).
Make sure you claim within 90 days of us fixing the fault.
If your claim is successful, we'll credit your next bill with £25.
Check the full details of the scheme if you want to know more (and to read about the exclusions to it).
If you choose one of our plans with a data allowance: BT Business Broadband or BT Business Infinity, and you let us know there's a problem before 6pm, we'll aim to get it fixed within two working days.
If an engineer needs to visit your premises, you'll be able to choose an appointment between 8am and 1pm or between 1pm and 6pm, Monday to Friday. We don't make appointments for bank holidays.
The engineer will arrive to start the work during these times. They may not finish the work until after the end of the time slot.
If we don't need to send an engineer, your fibre broadband will start working at some point before midnight on the day of activation (we'll tell you about that when you place your order).
See our terms & conditions
FREE unlimited access to over 5 million wi-fi hotspots around the UK
You can start using the BT Wi-fi hotspots as soon as you’ve confirmed your order (that's right: you don't even need to wait for us to install your broadband!).
Just login with your '@btconnect.com' details and you'll be away.
Network reliability as of March 2015.
Microsoft Office 365 Business Essentials licence included as standard for the length of your contract with Broadband Premium, Infinity Unlimited and Infinity Premium subscriptions
BT Business Broadband Premium, BT Business Infinity Unlimited, BT Business Infinity Premium all include one user licence for Microsoft Office 365 Business Essentials at no extra cost for the length of your contract. Read more about it here. This gives you access to Professional Office applications online, so you can create and access documents and business-class email securely anytime, anywhere - on any device.
Because Office 365 is run from the cloud you won't need to worry about updating to a new version - ever. All that is taken care of, so you'll know you're always using the most up-to-date versions of programs like Word and Excel.
You can easily upgrade to Microsoft Office 365 Business Premium for just an extra £4 each month. You can add more licences for either Microsoft Office 365 Business Essentials or Microsoft Office 365 Business Premium if you need to.
Extra IT support with Tech Heads with Premium products
You'll get BT Tech Heads included as standard with BT Business Broadband Premium and BT Business Infinity Premium, giving you technical support on a wide range of IT issues for up to 3 computers. This is on top of the Prompt Care you'll receive for any broadband faults.
We can help you with a whole range of broadband and IT questions and issues. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.
Tech Heads is available 24/7 and it’s free to call.
Tell me more about the speeds I can get with superfast fibre broadband
There are several factors that can affect your speed, including:
Distance between your premises and your telephone exchange
Distance between your installation point and the green cabinet in the street
The condition, length, and amount of your internal wiring
The equipment you're using
You'll get a more consistent speed with fibre broadband than you would with standard broadband.
Speed may vary at certain times. See our terms & conditions for details.
BT Business Infinity and BT Business Infinity Unlimited
Speeds based on BT Infinity and BT Infinity Unlimited average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.
BT Business Infinity Premium
Speeds based on BT Infinity Premium average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.
What you need to get online with superfast fibre broadband
To get superfast fibre broadband you’ll need a BT phone line. If you've already got standard broadband installed on it we'll just upgrade the service to superfast fibre broadband, if it's available.
The UK's favourite business broadband
Based on market share. Business broadband market size taken from Ofcom Communications Market Report 2013 - 1st August 2013.
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