Things you need to know
Terms, conditions, and legal stuff
Call plans, packages and charges
100 minutes of free calls to UK landlines on every line every month (the free minutes don’t apply to a value phone line)
Includes calls of up to 60 minutes to fixed UK (01, 02, 03, 05 - where charged at G21 rates) and 0800 numbers, and calls from Northern Ireland to fixed destinations in the Republic of Ireland. Plus UK fixed to UK mainland mobile calls (excludes calls to specialized numbers and some other rates)
Check the BT Price List to see which lines and services you can include in the Call Plan.
If you're on an existing call plan, adding this package may replace any benefits that come with your current plan. We'll call you to confirm and take you through your options after you have placed your order. See the BT Price list for details of your current call package.
Unlimited call package
Call are free for up to an hour. If your call lasts longer than an hour then you pay by the minute. Simply hang up the call and call back within each hour
You'll find the call rates to UK landlines, mobiles and international destinations in the BT Price List.
If you end your call package within the minimum period, you’ll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum period
International direct dial call package
If you end your call package within the minimum period, you’ll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum period.
Priority fault repair scheme for SME customers
If you’re registered as chronically sick or disabled under the CSDPA Act 1970, and you’re the BT account holder in a business with less than 10 employees, you may be eligible for priority fault repair if you have a fault on your phone line or Featureline.
You need to complete an application form signed by a healthcare professional.
Download our leaflet to find out more.